Help
General help
- What time's check in and check out?
- Can I cancel my room cancellation policy when I have taken out cover?
- Can I smoke in a Travelodge?
- How much does Room cancellation Insurance cost?
- When will my Room cancellation insurance policy start?
- Can I leave my luggage?
- What is Room cancellation insurance and what does it cover?
- What is overbooking?
- What happens if it becomes necessary for my reservation to be outbooked?
- Who can make a claim on Room cancellation insurance?
- Will I be charged an extra policy premium if I amend the booking?
- Why do you charge a credit card booking fee?
- How will the credit card booking fee be applied?
- Your VAT questions answered
- How do I make a claim using my room cancellation insurance?
- How can I save my credit or debit card?
- How can I delete my saved credit or debit cards?
- How many cards can I store?
- Do you store my card security code (the 3 digit code on the reverse side of your card)?
- Is it safe to save my card details?
- What types of credit and debit cards can I save?
- Can I edit my credit or debit card details once saved?
- What do I do if my card has expired?
- Will I still be charged for a transaction fee when paying for a booking with a saved card?
- Can I save my Business account card?
- Can I record my booking in my corporate account if made using my business account card?
- Can I use my saved card to pay for booking modifications/amendments?
- Do I need to provide the same credit card or debit card details for a modification or amendment as u
- Where can I use my saved cards?
Saver/Sale rooms
- Can I amend a Saver or Sale rate booking?
- Can I book a Saver/Sale room and a Flexible rate room at the same hotel?
- Are Saver / Sale rooms available at all hotels?
- Do I need to book Saver/Sale rooms in advance?
- How far in advance can I search for a Saver/Sale room?
- How do I book more than one Saver/Sale room?
- Can I book a Saver/Sale room by phone?
Rooms & rates
- How do I book a room?
- What is included in the room?
- Do you have different types of room?
- Do you have rooms for families?
- Do you have Accessible (disabled) facilities?
- Do you have special bedding for customers who suffer from allergies?
- Can I bring my pet with me?
- What rates are available and what do they mean?
- What is a Saver rate?
- What is a Flexible rate?
- How does the shopping basket work?
- Will the rooms in my shopping basket be held indefinitely?
- What is a group booking?
- Can I book on behalf of someone else?
Payment & invoices
- How do I receive a VAT invoice for my room booking?
- How do I pay for a room?
- What's a CSC number?
- What is Verified by Visa and MasterCard SecureCode?
- How do Verified by Visa & MasterCard SecureCode work?
- What do I need to do to register with Verified by Visa or MasterCard SecureCode?
- What if I am already registered with Verified by Visa or MasterCard SecureCode?
Ordering breakfast
- Can I book breakfast?
- How much is breakfast?
- What does a 'Breakfast to Go' box consist of?
- What does a Bar Café breakfast consist of?
- Can I still buy breakfast at the hotel?
- Do I have to buy breakfast for the whole duration of my stay?
- I only require one breakfast, but there are more occupants in the room, what can I do?
- I'm staying in Ireland/Spain. Why can't I book breakfast?
- Can I book and pay for breakfasts as part of my group booking?
Change of plans?
- Can I cancel or amend a Saver or Sale rate booking?
- Can I cancel or amend a booking?
- I've missed the first night of a single or multi night stay. Will my reservation be cancelled?
- I've booked a room and breakfast, but I no longer require breakfast. Can I cancel the breakfast?
- If I modify my booking, will I have to re-book breakfast?
- Is the WiFi service refundable if I change my mind?
My Travelodge
- What is My Travelodge?
- What are the benefits My Travelodge?
- How can I register for My Travelodge?
- How do I register for free regular email updates of latest news and promotions?
- Do I need to be registered for My Travelodge in order to make a booking?
- What happens to the details I use when I am registered for My Travelodge?
- Can I have my details removed from My Travelodge?
- I'm registered for My Travelodge and I've forgotten my password
- I'm registered for My Travelodge and want to change my password
- I'm registered for My Travelodge and need to change my details (including my email address)
- My booking is not appearing on the 'My bookings' section of My Travelodge, what can I do?
- How can I associate a booking I made whilst not logged in to appear in My Travelodge?
The UK's fastest growing budget hotel company
- What is a Discount Code?
- What is an Extra?
- Will I get a refund for any extras if I cancel my booking?
- Does room cancellation insurance cover extras?
- Why do you charge a booking fee?
- How will the booking fee be applied?
- What time is Check in?
- Early check-in / Late check-out?
- What is the pet policy?
- What is room cancellation insurance and what does it cover?
- When will the cover start for room cancellation insurance?
- Can I cancel the room cancellation insurance policy?
- Who can make a claim on the room cancellation insurance policy?
- How much does the room cancellation insurance cost?
- Will I be charged an extra policy premium if I amend the booking?
- Can I cancel a Saver or Sale rate booking?
- Can I amend a Saver or Sale rate booking?
- What does the amendment fee cost?
- What is overbooking?
- What happens if it becomes necessary for my reservation to be relocated?
- What is an eVoucher?
- When would I get an eVoucher?
- Can I purchase an eVoucher?
- How do I book using an eVoucher?
- Do you offer car parking?
- How do I get a Discount Code?
- How do I book using a discount code?
- Can I book any room with my discount code?
- Can I use a discount code against anything else that I purchase from Travelodge?