What is a Discount Code?
A discount code can be used on travelodge.co.uk to receive a discount on the cost of accommodation when booking one of our flexible room rates.
What is an Extra?
When you make a reservation, in addition to your room, your are offered a number of extras. WIFI, Breakfast, Cancellation Insurance are all examples of these Extras.
Will I get a refund for any extras if I cancel my booking?
If your reservation is a flexible rate, Yes. The cost for any extras will be refunded at the same time as the room(s). If your reservation is a Saver or Sale rate, No. Like the cost of the room(s), the cost of extras is not refundable on these rates.
Does room cancellation insurance cover extras?
No, this covers the cost of your room booking and breakfast.
Why do you charge a booking fee?
Certain payment methods are more costly for us and because we are committed to keeping our costs low to bring you the lowest priced rooms we pass some of these additional admin costs on for certain payment types. Debit cards do not incur a booking fee.
How will the booking fee be applied?
The booking fee will be charged at the checkout stage and will be applied to the entire booking rather than per room. It is not refundable.
What time is Check in?
Standard check in time is from 3pm on your day of arrival, and you must check out of your room by midday.
Early check-in / Late check-out?
You can check in to your room early and stay late, subject to a fee and availability. You will be offered this Early In / Late Out option at many of our hotels at your time of booking, if available. This service has a cost of 10.00. If you wish to check in early and leave late this will cost you 20.00. For further details please contact the hotel directly. This service is strictly subject to availability and is not currently offered at all of our hotels.
What is the pet policy?
Customers may bring pets at the absolute discretion of the hotel management. No more than two domesticated pets are permitted per room and must not be left unaccompanied at any time. It remains the owner’s responsibility to ensure that any pets do not cause any disturbance to other customers. This service costs £20 per pet, per stay and is payable either in advance (by selecting the service as an extra on your website booking) or at check in at the hotel. Please note that Guide dogs, Hearing dogs and other animals to aid disability are exempt from the charge (customers should select the no pets option from the extras page). For details of our Pet Policy for our Irish hotels please visit www.travelodge.ie
What is room cancellation insurance and what does it cover?
Room cancellation insurance is an insurance product which provides cover for Travelodge room costs and pre-paid breakfast only. This does not cover you against any other extras eg. WIFI The cover will allow a customer to claim up to £500 against any charges paid to Travelodge that become non-refundable if specific circumstances mean that a guest cannot stay at the hotel. For a full list of valid reasons to claim please see our room cancellation insurance Terms and Conditions. Insurance purchased before 15/1/09 is provided by AIG Europe (UK) Limited and underwritten by New Hampshire Insurance Company and/or Landmark Insurance Company Limited. Insurance purchased on 15/1/09 or thereafter is underwritten by Atlas Insurance PCC Limited Travelodge Cell (the Insurer) which is authorised and regulated by the Malta Financial Services Authority.
When will the cover start for room cancellation insurance?
Cover starts at the time the room(s) are booked on www.travelodge.co.uk and the necessary insurance premium is paid. Cover is provided for trips within the United Kingdom which do not exceed 31 days.
Can I cancel the room cancellation insurance policy?
Yes. If the cover is not suitable for your needs and you want to cancel your policy we operate a Cooling Off period. The Cooling Off period is normally 14 days from the date of booking, but will be reduced accordingly if the date of booking is less than 14 days from the date of arrival. To cancel your cover within the Cooling Off period you should log on to My Travelodge and view your pending bookings. Follow the links to cancel the Room cancellation insurance. After the Cooling Off period, Room cancellation insurance cannot be independently cancelled from the room booking. However, cover will be cancelled automatically for a flexible room booking if the room booking is cancelled - a refund for the insurance policy will be given. Cancellation of a Supersaver or Saver room booking will not result in cancellation of the Room cancellation insurance and no refund will be given.
Who can make a claim on the room cancellation insurance policy?
The Room cancellation insurance is taken out in the name of the room booker Only the booker can make any claim against the policy, regardless if they are the guest of the affected room or not.
How much does the room cancellation insurance cost?
Room cancellation Insurance costs £1.50 per room booked regardless of the length of stay. This includes the cost of Insurance Premium Tax at 17.5%
Will I be charged an extra policy premium if I amend the booking?
No. If a room is modified so that the date of arrival or length of stay is amended, then the Room cancellation insurance policy will cover this change.
Can I cancel a Saver or Sale rate booking?
Payment for Saver and Sale rooms will be taken at time of booking using a debit/credit card and cannot be refunded. It is possible to cancel a Saver or Sale room using the Manage your bookings section but cancelled rooms are non-refundable. If you want a room that is refundable should your plans change, you can book a Flexible rate room.
Can I amend a Saver or Sale rate booking?
You can amend your saver room subject to availability of the same room rate (and room type) at the same hotel. It is not possible to upgrade your room type or room rate. You can make the following modifications to a Saver / Sale rates booking using the Modify your booking option on the website. Amendments must be made in advance of the date of stay as follows: £29,39,49 and 59 rates 7 days in advance, £19 rates 21 days in advance. You can change the room type or date of arrival for a £5 booking amendment fee. You can increase the length of stay by purchasing additional nights for the same rate. You can reduce the length of stay but will not receive a refund for the nights no longer required. All amendments are subject to availability at the time of amendment
What does the amendment fee cost?
The amendment fee is £5.00 and applies to all chargeable amendments. You will be clearly advised of any charge prior to this being applied.
What is overbooking?
Like almost all other hotel companies, we overbook some of our hotels because we know that a percentage of our customers make a reservation but then do not arrive to check-in. While we are aware that overbooking might sound negative, it allows us to accommodate customers who would otherwise not be able to make a reservation once availability at the hotel has been booked up. In these instances, we calculate the level of overbooking through computer forecasting (based on historical data) to ensure that we can be as accurate as possible. Our aim is to make sure that people who arrive to fulfill their booking are allocated their rooms, while also ensuring that rooms that would have been left empty due to other customers not arriving are also used. In addition, we may become overbooked because we are unable to sell the bedroom due to our quality management inspections.
What happens if it becomes necessary for my reservation to be relocated?
On rare occasions, it may become necessary for us to relocate you and find you suitable alternative accommodation in the local area or offer to refund the room.
What is an eVoucher?
This is a credit which is applied to your section of the website and is valid for 6 months from the date of issue.
When would I get an eVoucher?
We occasionally use eVouchers for marketing activity, and these are also used by the Customer Service team for the rare occasions when things go wrong.
Can I purchase an eVoucher?
Unfortunately these cannot currently be purchased.
How do I book using an eVoucher?
If you are issued with an eVoucher full details of how to use this are emailed to your registered email address at the time of issue. These can only be used on our website, unless otherwise advised.
Do you offer car parking?
We offer car parking facilities at most of our hotels. In some cases these are free of charge but in most cases charges apply for the use of these facilities. Full details of car park availability is available from the hotel information pages on our website. This details availability and charging and should be referred to in all cases. In some locations car parking is managed by a third party company, Britannia Car Parking Limited.
How do I get a Discount Code?
On occasion, Travelodge will make codes available to certain groups of customers who meet specific criteria and have a My Travelodge account. You will know if this applies to you as we will send you an email. These codes can only be redeemed by the customer whose My Travelodge account had the code applied. Travelodge may also make a limited number of codes available on voucher websites for use by the wider public. These are available on a first come, first served basis.
How do I book using a discount code?
Visit travelodge.co.uk and choose your room based on the terms of the discount code offer. When prompted, enter your code on the payment page to receive your discount. (There will be occasions where exclusions apply and the discount may not be valid for the day you require) Discount codes are not redeemable by telephone or direct at a hotel – only online via the main Travelodge website (not applicable on travelodge.co.uk/business_customers).
Can I book any room with my discount code?
There may be certain booking criteria specific to each discount code campaign, based on booking dates, arrival dates and available hotels. Furthermore, you can only use a discount code when booking a Flexible rate room.
Can I use a discount code against anything else that I purchase from Travelodge?
Discount codes can only be applied against flexible room rates and cannot be redeemed against any extras purchased