How do I receive a VAT invoice for my room booking?
VAT invoices are available on the website either: At the time of booking please tick the box marked 'VAT Invoice' on the checkout page when filling in your details. After your booking, you may request a VAT invoice from the Modify your booking section of the website. You will need to identify the booking using the confirmation number and either booker surname, hotel name or credit card number. Tick the 'request a VAT invoice' box under the booking detail.
How do I pay for a room?
Supersaver and Saver rate rooms are only available online and payable via credit or debit card at the time of booking. These rates cannot be refunded. Please check the details carefully before you complete your booking. There is no checkout process at the hotel. You can use Visa, MasterCard, American Express, Switch/Maestro, Visa Electron, Solo and Visa Delta/Debit cards to pay online. Flexible and Partner rate rooms are payable via credit or debit card at the time of booking. There is no checkout. You can use Visa, MasterCard, American Express, Switch/Maestro,Visa Electron, Solo and Visa Delta/Debit cards to pay online.
What's a CSC number?
We have stringent checks in place to make sure that the transactions we process are not fraudulent. In addition we also implement the additional CSC security procedure on all transactions. All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but is not stored or printed anywhere else. Therefore, it can be used as a check that when you make your purchase you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. On American Express Cards the CSC number is the four digit number situated on the front of the card above right of the card number. You will be required to enter this additional security number to successfully complete your transaction.
What is Verified by Visa and MasterCard SecureCode?
Verified by Visa and MasterCard SecureCode are new security programmes from Visa and MasterCard, designed to give you enhanced protection when shopping online. They allow you to create your own personal password, known only by you, for use as an extra security measure each time you use your Visa, MasterCard or Maestro payment cards to make a reservation or purchase online.
How do Verified by Visa & MasterCard SecureCode work?
You only need to register with Verified by Visa and MasterCard SecureCode once to create your password for each of your payment cards. Then whenever you buy online and use your registered cards you will be asked to enter the relevant password as an additional validation before the purchase is confirmed.
What do I need to do to register with Verified by Visa or MasterCard SecureCode?
To register with Verified by Visa or MasterCard SecureCode you need to complete an online application form from either your issuing bank's website or during the checkout process at www.travelodge.co.uk. After entering your personal details you will then be asked to create a personal password which will be used to authenticate future purchases made online with your Visa, MasterCard or Maestro payment cards on participating websites. The details you enter in this process will be submitted to your card issuer over a secure link; this information will not be held or viewed on any travelodge.co.uk system.
What if I am already registered with Verified by Visa or MasterCard SecureCode?
If you have already registered you just need to enter your personal password in the Verified by Visa or MasterCard SecureCode box to continue.