Room Cancellation Insurance — FAQs

What is Room cancellation insurance and what does it cover?

Room cancellation insurance is an insurance product which provides cover for Travelodge room costs and pre-paid breakfast only. This does not cover you against any other extras eg. WIFI The cover will allow a customer to claim up to £500 against any charges paid to Travelodge that become non-refundable if specific circumstances mean that a guest cannot stay at the hotel. For a full list of valid reasons to claim please see our room cancellation insurance Terms and Conditions. Insurance purchased before 15/1/09 is provided by AIG Europe (UK) Limited and underwritten by New Hampshire Insurance Company and/or Landmark Insurance Company Limited. Insurance purchased on 15/1/09 or thereafter is underwritten by Atlas Insurance PCC Limited Travelodge Cell (the Insurer) which is authorised and regulated by the Malta Financial Services Authority.

When will my Room cancellation insurance policy start?

Cover starts at the time the room(s) are booked on www.travelodge.co.uk and the necessary insurance premium is paid. Cover is provided for trips within the United Kingdom which do not exceed 31 days.

How much does Room cancellation Insurance cost?

Room cancellation Insurance costs £1.50 per room booked regardless of the length of stay. This includes the cost of Insurance Premium Tax at 17.5%

Can I cancel my room cancellation policy when I have taken out cover?

Yes. If the cover is not suitable for your needs and you want to cancel your policy we operate a Cooling Off period. The Cooling Off period is normally 14 days from the date of booking, but will be reduced accordingly if the date of booking is less than 14 days from the date of arrival. To cancel your cover within the Cooling Off period you should log on to My Travelodge and view your pending bookings. Follow the links to cancel the Room cancellation insurance. After the Cooling Off period, Room cancellation insurance cannot be independently cancelled from the room booking. However, cover will be cancelled automatically for a flexible room booking if the room booking is cancelled - a refund for the insurance policy will be given. Cancellation of a Supersaver or Saver room booking will not result in cancellation of the Room cancellation insurance and no refund will be given.

How do I make a claim using my room cancellation insurance?

For claims related to policies purchased before the 15th January 2009 please enquire using the following contact details: Travelodge Travel Claims Department Address: PO Box 60108, London SW20 8US Phone: 0870 0440 175 Fax: 0870 130 1953 E-mail: travelodgeclaims@aig.com The claims department are open Monday to Friday between 9am and 5pm.

For claims related to policies purchased on or after the 15th January 2009 please download the Claim Form & Guidance Notes. Please also see our Policy Summary, Key Facts and Policy Wording documents for further refund cover information. If you wish to speak to someone regarding your room cancellation policy, made after the 15th January, please use the following contact details: Travelodge Claims, Heath Lambert Insurance Services Norfolk House, 32–40 North Street, Horsham, West Sussex RH12 1RZ Help-Line: 0845 000 0088 E-mail: travelodgeinsurance@heathlambert.com.

Who can make a claim on Room cancellation insurance?

The Room cancellation insurance is taken out in the name of the room booker Only the booker can make any claim against the policy, regardless if they are the guest of the affected room or not.