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Room Cancellation Insurance — FAQs

What is Room cancellation insurance and what does it cover?

Room cancellation insurance is an insurance product which provides cover for Travelodge room costs and certain other pre-paid costs. Certain extras such as WIFI are not covered. The cover will allow a customer to claim up to £500 against any charges paid to Travelodge that become non-refundable if specific circumstances mean that a guest cannot stay at the hotel. The significant features of the policy are as follows:

Significant Features Conditions and Exclusions
Room Cancellation
Up to £500 per room
Cover is provided for room only expenses and pre-paid breakfast, dinner, pet charges, early check in and late check out costs which you have paid to Travelodge and which you cannot get back, if it is necessary and unavoidable for you to cancel your trip for specified reasons, including:
  • you dying, becoming ill or injured;
  • the death, injury or illness of a relative, close business associate or a person with whom you have booked to travel.

Significant Exclusions: Cover is not provided if:

  • You do not want to travel; or
  • The room expenses and breakfast costs have been paid for on behalf of a person who has not taken out insurance with Travelodge.
Abandoning your trip
Up to £500 per room
Cover is provided for room only expenses and pre-paid breakfast, dinner, early check in and late check out costs which you have paid to Travelodge and which you cannot get back, if it is necessary and unavoidable for you to cancel your trip if your departure by public transport by aircraft, sea vessel, coach or train is delayed for more than 6 hours due to poor weather conditions, a strike, industrial action or mechanical breakdown.

Significant Exclusions: Cover is not provided if:

  • You have not checked in for the trip at or before the recommended time; or
  • You have not obtained written confirmation of the length and cause of delay from the relevant transport company, or
  • You are travelling by private car except in the event of breakdown as per cover noted below.
Breakdown
A benefit of £75
Cover is provided if you cannot reach the Travelodge you have booked to stay in due to the vehicle in which are travelling being directly involved in an accident or suffering a mechanical breakdown.

Significant Exclusions: Cover is not provided if:

  • You have allowed insufficient time to reach the Travelodge at or before the recommended check in time;
  • You cannot provide evidence that any recovery or repair to your vehicle was made by a recognised breakdown organization; or
  • You are already a member of a breakdown organisation.

For a full list of valid reasons to claim, conditions and exclusions and to ensure that the product is suitable for you please see our room cancellation insurance Terms and Conditions. Insurance is underwritten by Atlas Insurance PCC Limited Travelodge Cell (the Insurer) which is authorised and regulated by the Malta Financial Services Authority.

When will my Room cancellation insurance policy start?

Cover starts at the time the room(s) are booked on www.travelodge.co.uk and the necessary insurance premium is paid. Cover is provided for trips within the United Kingdom which do not exceed 31 days.

How much does Room cancellation Insurance cost?

Room cancellation Insurance costs £1.50 per room booked regardless of the length of stay. This includes the cost of Insurance Premium Tax at 20%

Can I cancel my room cancellation policy when I have taken out cover?

Yes. If the cover is not suitable for your needs and you want to cancel your policy we operate a Cooling Off period. The Cooling Off period is normally 14 days from the date of booking, but will be reduced accordingly if the date of booking is less than 14 days from the date of arrival. To cancel your cover within the Cooling Off period you should log on to My Travelodge and view your pending bookings. Follow the links to cancel the Room cancellation insurance. After the Cooling Off period, Room cancellation insurance cannot be cancelled independently from the room booking. However, cover will be cancelled automatically for a flexible room booking if the room booking is cancelled - a refund for the insurance policy will be given. Cancellation of a Supersaver or Saver room booking will not result in cancellation of the Room cancellation insurance and no refund will be given.

Can I take out a policy if I am not a UK resident?

No, you must have lived in the UK for 6 of the last 12 months to be eligible to take out the policy.

How do I make a claim using my room cancellation insurance?

For claims please download the Claim Form & Guidance Notes. Please also see our Policy Summary, Key Facts and Policy Wording documents for further refund cover information. If you wish to speak to someone regarding your room cancellation policy, please use the following contact details: Travelodge Claims, Gallagher Heath Insurance Services, St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1RZ Help-Line: 0845 000 0088 E-mail: travelodgeinsurance@heathlambert.com.

Who can make a claim on Room cancellation insurance?

The Room cancellation insurance is taken out in the name of the room booker Only the booker can make any claim against the policy, regardless if they are the guest of the affected room or not.

Can I make a claim if I have a flexible booking?

You are able to make a claim if you unable to stay at the hotel due to one of the valid circumstances covered by the policy. If you simply want to cancel your flexible booking for a reason not covered by the insurance policy you should ensure you do so in line with the terms of your room booking to enable a refund to be made under the room booking. As noted above, if you cancel your flexible room booking, your insurance policy will automatically be cancelled and the premium refunded.

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