Ara is your AI assistant. Got a question about your upcoming stay? Just type it in and Ara will do its best to help.

Ara finds answers faster than you can say, "Where's the nearest car park?".

Whether it's early morning or late at night, Ara is always on hand to assist.

Ara does its best to match your question to the right answer, but sometimes it might not have exactly what you’re looking for. We monitor the responses and continue to refine Ara’s knowledge and accuracy.

You can call the hotel if your question is about your upcoming stay—you’ll find their number in your booking confirmation email or on the hotel page.

Customer Services

No—Ara doesn’t have access to any of your personal details. Ara is here to help with general questions and useful info, without ever needing access to your personal details.

Yes, but only for a little while! To make Ara even smarter and more helpful, we keep chats for up to 14 days so we can analyse them and improve Ara’s responses.

After that, they’re securely deleted. This helps us fine-tune Ara’s accuracy while keeping your privacy a priority.

Ara speaks fluent English right now. We're working on expanding Ara’s language skills to help even more customers in the future—watch this space!

We’re always working to make Ara better. If you notice anything that doesn’t seem quite right, let us know and we’ll check it out.

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