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Scott, Technical Service Director

Scott started as a Hotel Team Member and very quickly developed himself into an excellent Manager with a real drive for customer service. Not content to stop there, Scott has worked his way up to his current role of Technical Service Director, where he has accountability for a team of close to 200 people.

Scott's career path

  • team-member

  • medium-hotel

  • large-hotel-bar

  • multi-site

  • multi-site

  • support-office

  • support-office

  • support-office

  • Team Member, Portsmouth

    June 2000 - July 2001

    Having started as a Hotel Team Member in the 108-bedroom hotel, Scott ensured that his customers left happy – as well as contributed to a fun environment to work in.

  • Hotel Manager, Portsmouth

    July 2001 - Jan 2002

    He then stepped into the role of Hotel Manager at our 108-bed hotel in Portsmouth, where he was able to learn the role and responsibilities of a Hotel Manager.

  • Hotel Manager, Birmingham Central

    Jan 2002 - May 2003

    After relocating to the Birmingham area, Scott took on the challenge of our 136-bed hotel in the heart of Birmingham, which welcomes a high volume of guests at all times.

  • Cluster Manager, Midlands

    May 2003 - March 2004

    After learning all the aspects of hotel management, Scott moved on to managing the Housekeeping departments within our Midlands area, ensuring that brand standards were met at all times.

  • District Manager, West Midlands

    March 2004-Jan 2006

    His next step was to then become a Multi-Site Manager, ensuring that 20 hotels in the West Midlands delivered consistently good service through coaching and developing his people.

  • Director of Quality Management, Technical Services Team, Oxfordshire

    Jan 2006 - Jan 2009

    Scott transferred to our Support Office and into a very important role in which he had the full responsibility for the quality management of everything we do as a business.

  • Head of Facilities, Technical Services Team, Oxfordshire

    Jan 2009 - Jul 2012

    In his next role as Head of Facilities, Scott made strategic decisions for Facilities and ensured that all hotels were well maintained 24/7 365 days a year.

  • Technical Services Director, Technical Services Team, Oxfordshire

    Jul 2012 - Present

    Scott’s current role is to manage a team of up to 200 people who are responsible for the ongoing and consistent management of all maintenance in our hotels.

Mark

Head of Outsourced Maintenance - Support Office

Hana

District Manager - Manchester

Iain

District Manager - Central London

Nichola

Regional Director - Central