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Infrastructure Project Manager
Travelodge Support Office Thame

IT jobs
Competitive, plus excellent benefits
Job Description
Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

The mission within IT is to ensuring innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology applications.

The job in a nutshell

As IT Infrastructure Project Manager in our IT operations team, you will manage a portfolio of IT projects focused on infrastructure transformation and service improvement in the areas of networks and telephony, hosting and server infrastructure, infrastructure applications, end user computing and information security. This is the ideal role for someone with a unique mix of strong technical, organisational and stakeholder management skills who thrives on delivering technology improvements.

What you’ll be doing

  • Develop, own and manage an infrastructure initiative plan and associated project portfolio keeping a balance of stakeholder demands with strategic principles and objectives.

  • Prioritise and manage several projects at a time within the parameters of time, cost, scope, risk, quality and benefits.

  • Quantify and agree the success, acceptance and quality criteria for project deliverables, ensuring that outcomes meet agreed business requirements.

  • Produce and maintain detailed project documentation including business cases, delivery plans and budgets.

  • Define resource requirements and work with internal stakeholders and third party suppliers to agree priorities and ensure suitable resource allocation.

  • Ensure all projects deliverables are effectively transitioned into service operation, working closely with internal teams and third party service providers to ensure all requirements are met.

  • Create and deliver regular stakeholder communications to demonstrate progress against plans, set expectations, gain/maintain buy-in and obtain feedback.

Budget & Staff Management Accountabilities

Management of a project CAPEX budgets of up to £1m.

Matrix management of internal and external resources.

What we’ll expect from you

To succeed in the role, you’ll be a seasoned senior infrastructure project manager with significant experience of delivering both strategic and tactical technical projects in complex, fast paced, customer focused environments.

You’ll be a tenacious self starter who is comfortable working at pace and under pressure and with delivery oriented targets where planning, stakeholder management and communications are critical.

You’ll have a passion for project delivery and demonstrate strong technical understanding, with a natural ability to understand detail and the bigger picture.

The following attributes and skills are essential for this role:

  • Extensive experience as an infrastructure project manager in customer centric, multi-site businesses with a strong reliance on high performing infrastructure.

  • Significant experience of delivering IT projects in the areas of network and telephony (WAN, LAN, Wifi, Voice), hosting and server infrastructure, infrastructure applications (file, print, UC, MDM) and EUC (desktops/laptops, mobile/tablets, peripherals).

  • An excellent understanding of current infrastructure technology trends and architecture principles.

  • Previous experience of public cloud project delivery and on-premise migrations.

  • Strong communication and stakeholder management skills with an inherent ability to influence and motivate others to achieve required outcomes.

  • Diligent planning and analysis skills with an ability to spot and work through links and dependencies.

  • A strong understanding and appreciation of good financial management and project governance.

  • Professional presentation and documentation skills with a commitment to quality and keen eye for detail.

  • A good working knowledge and demonstrable experience of best practice waterfall (PRINCE2) delivery methodologies.

  • A practical understanding of ITSM best practice (ITIL).

Travelodge Traits

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail

  • I do the little things that make a difference to our customers

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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