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Hotel Activity Coordinator
Travelodge Support Office Thame

Position:
Central Operations
Pay:
up to £24,000 per annum
Job Description

The job in a nutshell


As our Hotel Activity Coordinator you will be responsible for supporting the timely delivery of the Hotel Activity and Operational communications.


The role is pivotal to supporting our Hotels to deliver the Perfect Stay. You will communicate operational messages and business news to ensure our colleagues stay in the know and Support the delivery of Hotel Activity.  


What you’ll be doing 


  • Coordinate business as usual internal communications activity:

    • Support with writing and publishing Manager’s Weekly Actions and Our News (newsletter)

    • Moderate internal social media channels - Over to You and Team Travelodge. Post content to encourage wider use of these channels.

    • Check all inboxes and reply to questions submitted within the SLA.

    • Proactively work with Sleepy Hollow departments and operations to source news and stories

    • Keep the intranet (The Latest) up to date with news stories and articles.

    • Manage the running of the Sleepy Hollow huddle and work with the Internal Communications Manager to plan speakers and ensure calendar invites are in the diary


  • Support the Operations Planning Manager with:

    • Coordinate key Governance meetings including the preparation of agendas and action

    • Preparation and printing of packs for Governance meetings


  • Day to day support:

    • Arrange all activity with hotels to ensure the smooth running of key trials, events and activities

    • Manage the Hotel queries that are received through the Central Operations mailboxes

    • Communicate with Hotels to provide support, gain feedback or generate action

    • Collate Hotel information to support Projects and Business Activity

    • Produce hotel information in the correct format for stakeholders

    • Managing Hotel Incentives

    • Diary management of cross functional meetings

    • Note taking at key meetings

    • Support Central Operations Director as required

    • Plan key operations meetings such as ROMs/DOMs, Town hall meetings, We’re Listening calls and track attendance


  • Work with the Revenue PA to plan and drive fundraising activities for the BHF.


  • Support the continuous updating and improving of the Operations Manual



What we’ll expect from you


You’ll bring your natural ability to build relationships, and communicate well with the desire to work in a fast paced target driven environment. You’ll be comfortable and confident speaking with people from all areas of the business. You’ll also have:


  • Proven ability to work collaboratively to develop key working relationships within the organisation

  • Ability to work as part of a team and build relationships

  • Self-motivated and able to work on their own initiative

  • Ability to manage multiple priorities

  • Ability to plan - attention to detail is critical

  • Demonstrates strong verbal, written, and presentations skills

  • Proactive working style


What will set you apart


  • Basic understanding of google sheets and slides or powerpoint

  • Ability to quickly learn new systems and processes

  • Operational experience and knowledge

  • Knowledge of digital trends and working with websites


At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail

  • I do the little things that make a difference to our customers

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us


Culture


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.


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