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IT Applications Delivery Specialist
Travelodge Support Office Thame

Position:
IT jobs
Pay:
Competitive Salary with Excellent Benefits
Job Description
Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

The mission within IT is to ensuring innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology applications.

The job in a nutshell


Are you passionate about applying technology applications to solve business problems? Do you want to work for a business that takes very seriously the role of providing stable, secure and innovative application solutions to our end users? If yes, then we may have the role for you!


As Application Delivery Specialist, you will play a lead role in the management of our business applications throughout their lifecycle, including workflow/process automation, reservation management, revenue management, CRM, finance, HR, maintenance, F&B and data/reporting. Your primary responsibility will be to ensure applications are well designed and cost effective and that the required functionality and performance is available to achieve the desired business outcomes.


You will do this by helping identify functional and non-functional requirements, assisting in design and deployment and by contributing to ongoing application improvements and support.


What you’ll be doing


  • Acting as a subject matter expert (SME) and providing technical leadership for the IT application portfolio.

  • Contributing to the Travelodge application strategy, encompassing technology selection, delivery/support approach and vendor/supplier management.

  • Working closely with wider IT operations, IT delivery, vendors and business stakeholders to ensure there is a coordinated approach to application delivery.

  • Maintaining a forward view of vendor roadmaps for the application portfolio, ensuring risks and opportunities are understood and planned for.

  • Assisting in requirements capture, working with sponsors, end users, business analysts and project managers to determine their evolving needs.

  • Working with internal teams and vendors in support of new business initiatives, conducting e2e technical impact assessments and supporting business case collation.

  • Leading on application architecture and solution design activities, ensuring application solutions are designed to achieve desired business outcomes.

  • Performing or coordinating application build and deployment activities, working closely with internal teams and vendors.

  • Defining test plans and executing testing activities for application initiatives, including functional and non-function testing, ensuring a holistic end to end approach is taken.

  • Own and manage application technical environments, ensuring appropriate environment management controls are in place and that environments are available to support both delivery and support initiatives.

  • Work with the Application Support Lead, and Service Management team, to transition new or updated application services/technologies into support according to an agreed plan.

  • Provide application capacity and performance reviews, to ensure adequate growth is in place for new business initiatives and expansion plans.

  • Working with vendors and the Application Support Lead to plan, manage and deliver system upgrades, releases and patch management.

  • Assisting in the resolution of application related complex/major incidents.

  • Owning and managing application related problems, identifying acceptable work arounds as well as identifying and resolving underlying root cause.

  • Owning and implementing application related changes, ensuring the change management process is adhered to at all times and, in conjunction with the  Application Support Lead, maintaining a forward schedule of change for all application services.

  • Working with the Application Support Lead in identifying, proposing and recommending application service improvement initiatives.


Budget & Staff Management Accountabilities

None


What we’ll expect from you


To succeed in this role, you will be an experienced self starter with a solid understanding of application technologies with experience of both insourced and outsourced support models.


The following skills and experience are essential for this role:

  • At least 5 years experience in a dedicated application management role with responsibility for managing business applications across their lifecycle, including requirements, design, build, deploy, operate and optimise.

  • Previous experience of application lifecycle management in the areas of workflow/process automation, reservation management, revenue management, CRM, finance, HR, maintenance, F&B and data/reporting.

  • Demonstrable experience of identifying and leading application improvement initiatives.

  • Strong knowledge and understanding of hospitality industry business processes.

  • Good knowledge of current and future technology and industry trends.

  • Strong interpersonal skills with an inherent ability to effectively communicate with and influence others upto a senior level.

  • High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment.

  • Must be able to multitask and manage a large and varied workload and demonstrate high levels of organisation.

  • Drive and determination to continuously improve customer satisfaction.

  • Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail

  • I do the little things that make a difference to our customers

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

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