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Business Improvement Manager
Travelodge Support Office Thame

Central Operations
£44,000 - £48,000 DOE
Job Description

This is a field based role, with extensive national travel.  


The job in a nutshell

The Business Improvement Team is a critical arm of the Central Operations function, whose accountability involves identifying and testing initiatives to deliver a low cost operation.  You will have the responsibility to identify, test and get buy in to multi million pound initiatives while improving the hotel operation to drive quality for customers.

You will be a process improvement expert redeveloping aspects of the operating model and customer journey.  This will involve designing and testing processes which will be used by several 1000 colleagues to achieve specific productivity targets.  You will be responsible for developing the commercial case for changes and selling these into director and operating board level. You will work cross functionally with project teams in excess of 20 to develop and test initiatives including the hotel teams impacted by the changes.   Once initiatives are identified and improvements are developed, the Change & Implementation team will implement and sustain them.

What you’ll be doing:

  • Leading the development and testing of initiatives to deliver the companies 5 year strategic productivity and customer’s satisfaction targets for Travelodge

  • Leading cross functional teams of 20+ including external suppliers, hotel teams and sleepy hollow functions

  • Analysing complex insight, commercial numbers and data to identify opportunities

  • Designing robust trials to test initiatives and define business cases for implementation

  • Selling the concepts and results to director and operating board level, including the Operations Director and field team

  • Developing and optimising the hotel operating model to inform the strategic planning cycle and new product development to deliver an effective customer journey

  • Managing projects to execute initiatives in process improvement and the delivery of an effective customer journey

  • Being the Operations expert and development lead for cross functional projects that will significant impact the hotel operating model

Stakeholder management 

  • Internal: They will work strategically with other functions – Ops to UK Ops Director level, Finance, People, Resource Planning, Marketing (Product Team) and Technical Services (to Head of level)  when designing solutions


  • External:  All hotel suppliers, including systems, external business improvement consultancies, linen, food and beverage, equipment, technology and maintenance,


  • Matrix management of field implementation team, IT and other support functions.  

  • Coordinating a broad range of 20+stakeholders to deliver improvements into hotels

What we’ll expect from you


  • Qualified in Lean leadership (Minimum LCS 1C) and/or Six Sigma (Minimum Green Belt) with a proven track record within the service sector, but also highly customer centric 

  • Experience in building senior level internal and external relationships in  dynamic organisations and in influencing cross-functional teams

  • A business focused way of thinking and a strong hands-on, results-driven mentality combined with ability to work strategically

  • Passionate self-starter, decisive and able to move with speed to implement ideas

  • Evidence of ability to communicate effectively in short written form the issue and to the point

  • Track record of simple, pragmatic and robust delivery initiatives



  • Experience of multi-site operations

  • We’re a Google company so a knowledge of the Google platform would be advantageous

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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