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Carpet Fitter (Outer London)
Stansted Bishops Stortford Travelodge

Position:
Maintenance jobs
Pay:
£23-27k depending on experience
Job Description
 

The job in a nutshell


  • To complete quality carpet replacements and repairs within hotels, across the Travelodge estate, ensuring that the hotels are consistently well maintained to brand standards and in line with Health & Safety compliance.

  • To remove and replace beds and mattresses from bedrooms and some small furniture items (eg, chairs, room artwork)

  • To consistently deliver first time fix on all jobs.

  • To observe safe working practises and comply with all health & safety legislation.

  • To develop strong working relationships with the hotel operations teams ensuring that the customer is the key focus.

  • To report all completed jobs liaising with HM’s and central office.

 

What you’ll be doing


  • Ensuring that all areas worked in are left clean and tidy and fit to be cleaned by hotel team.

  • Drive and maintain strong relationships with the hotel operations team in line with our values.

  • To comply with the requirements of Health and Safety, other relevant legislation and Travelodge policies and procedures and H&S responsibility for direct reports.  Ensure that PPE is used as required.

  • To ensure that all jobs allocated are consistently completed to a satisfactory finish in accordance with agreed standards and KPIs and completion communicated to central office.

  • To be responsible for returning rooms to sale as quickly and efficiently as possible in a safe manner. 

  • To manage van storage of stock to agreed levels and ensure that you have parts available to complete jobs as quickly and efficiently as possible. 

  • Ongoing communication with central reporting any issues arising.

  • Will be trained across other areas of the maintenance department and expected to assist where required which will include the delivery of beds. 


What we’ll expect from you


To succeed in the role, you’ll be comfortable working at pace, under pressure and the ability to communicate with the maintenance and hotel teams, customers and suppliers is critical. 

As well as this you’ll demonstrate the following key skills:



Essential:

  • Hold a full UK driving licence

  • Previous experience of fitting carpets in a Professional Carpet Fitting position or as a Carpet Fitter’s Mate

  • Enthusiastic approach to learning new skills.

  • High levels of attention to detail.

  • Ability to work regionally with some overnight stays away from home.. (Accommodation and other expenses will be included where overnight stays are required)

  • Drive and determination to continuously improve.

  • High levels of customer insight and brand passion.

  • Good communication skills, both internally and with suppliers and 3rd parties

  • IT and systems literate.

  • Good level of personal impact and confidence.

  • Ability to carry out heavy lifting and physical work.


Desirable:


  • Experience of working within a hotel environment would be advantageous


Key Contacts (Internal & External)


  • Maintenance team

  • Health & Safety team

  • Hotel managers, teams and customers

  • Support Functions

  • 3rd Party partners

  • Suppliers


Values to be demonstrated


At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can-do attitude

  • I care about the impact my work has on others

I pay attention to detail

  •  I do the little things that make a difference to our customers

  •  I work to brand standards

  •  I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. 


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