Job Description
This is a 6 month fixed term contract which is salaried rather than paid as a day rate.


Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

The mission within IT is to ensure innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology systems.

The job in a nutshell


Do you have experience in participating in large scale infrastructure transformation as well as best practice operations and support? Do you want to work for a business that takes very seriously the role of providing highly available, high performing, secure, mission critical IT Infrastructure? If yes, then we may have the role for you!


As an IT Infrastructure Engineer in our IT Operations team, you will be responsible for helping to deliver our end to end enterprise IT infrastructure strategy and vision.


The primary purpose of your role will be to contribute towards planning, design, implementation, operation and support of the Travelodge technology infrastructure to meet agreed availability and performance targets within approved budgets and timelines.


Co-ordinating alongside a mix of internal resources and third party suppliers across architecture, engineering, delivery and support, you will be a member of the team which is responsible for all infrastructure services including cloud hosting, networking, infrastructure applications and end user computing at a third line level. 


What you’ll be doing


  • Contributing towards the Travelodge infrastructure strategy which is aligned with the wider IT and business strategies.

  • Day-to-day engagement with internal and third party resources as required to plan, design, build and run the enterprise IT infrastructure in conjunction with other team engineers.

  • Owning and validating individual projects assigned to you that will contribute to the architectural roadmap for infrastructure services, ensuring all solutions provide the required level of availability, performance and security.

  • Delivering projects alongside day to day tasks, prioritising within the parameters of time, cost, scope, risk, quality and benefits.

  • Help ensure all infrastructure services are managed and supported according to industry/vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs..

  • Ensuring (in conjunction with Information Security) that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions.

  • Proactively recommending and suggesting service improvements in the areas of reliability, performance, availability, security, supportability or cost.

  • Working with 3rd parties to ensure predefined DR/BCP plans are tested and completed accurately for all infrastructure services.

  • Working closely with other IT Operations and IT Delivery teams to ensure there is a coordinated approach to infrastructure delivery and operations alongside day-to-day incident management.

  • Responsible for day-to-day operational checks and reporting to ensure stability and proactive engagement and troubleshooting of Infrastructure services.

  • Provide administration support for procurement, service checks and maintenance tasks.

  • Responsibility for the day-to-day monitoring of the infrastructure ticket queue to ensure all incidents are assigned within the team and tracked within SLA.



Budget & Staff Management Accountabilities

This role has no budget responsibility or staff management.


What we’ll expect from you


To succeed in this role, you will be a highly motivated self-starter, who is well organised and a strong team player with a good level and understanding of IT infrastructures, both on premise and in the cloud.


The ideal candidate will be someone who is confident, well organised, can easily re-prioritise and has experience working alongside 3rd parties to deliver enterprise platforms with a clear strategy of “cloud first”.


The following attributes and experience are essential for this role:

  • Minimum of 4 years technical experience in both infrastructure and server management roles.

  • Ability to switch between technical, administrative and service queue management  workloads on a daily basis.

  • Willingness to work both in and out of hours, when required.

  • Previous experience working in mixed on-premise/cloud environments including Azure.

  • Experience of managing cloud hosting (Azure), network and telephony, infrastructure applications and EUC.

  • An understanding of enterprise best practice infrastructure management with a desire to include the use of automation/orchestration, telemetry, DR, monitoring and logging to improve services.

  • Working knowledge of current and future information security threats and the best way to prevent them.

  • High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment.

  • Strong interpersonal skills with an inherent ability to effectively communicate with and influence others up to a senior level.

  • Drive and determination to continuously improve stability, security and customer satisfaction.

  • Minimum ITIL V3+ Foundation certified and significant experience in ITIL aligned environments.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us 


Culture 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition 


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development 


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.


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