Job Description

This role is a 6 month fixed term contract, on Travelodge payroll, rather than day rate.

Our mission 

Travelodge’s mission is to be the UK’s favourite hotel for value. 

This role is a 6 month fixed term contract, on Travelodge payroll, rather than day rate.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations. 

The mission within IT is to ensuring innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology applications. 

The job in a nutshell 

As an EUC Support Analyst, you will be a technical resource who is able to build, troubleshoot and resolve end-user computing issues/requests from users. Ideally, you will have at least 3 years experience in a similar support role and be able to prioritise and own support issues through to resolution. 

The EUC Support team ensures all users within Travelodge are able to work effectively and efficiently responding appropriately to requests for assistance in relation to: 

Hotel and Head Office (Support Centre) end user devices (laptops, desktops, printers, mobiles and tablets) 

The role requires a mix of hands on technical skills as well as strong personnel and customer management skills. 

What you’ll be doing 

Providing a responsive and friendly service at all times 

Resolving technical problems, using a methodological & detailed approach to problem solving 

Managing the incident management queue 

Managing an asset management database of all hardware and software Keeping track of stock levels and ensuring they are replenished as and when needed 

Delivering excellent service to our internal customers 

Break-fix and new request fulfillment 

Coordination of third party suppliers who maintain, supply and support the Infrastructure estate (network, server and end-user compute)

Work with the broader IT team and business to improve hardware build and fix process 

Documenting procedures, processes and findings 

Adhere to all service management processes and provide feedback / improvement ideas 

Budget & Staff Management Accountabilities 


What we’ll expect from you 

To succeed in the role, you’ll be passionate about EUC and be able to manage the incident management queue as well as help define ways to improve the EUC services we provide to the business. 

The following technical and soft skills are essential for this role: 

Strong experience of support in the following: 

Desktop management / support (Windows 7 and above) 

Microsoft Office 

Google G Suite Enterprise 

Opera experience (preferred but not essential) 

Airwatch Cloud MDM 

Android tablets 

Android smartphones 

Apple iOS smartphones 

Printers/MFDs including ‘follow me’ printing solutions 

ITIL v3 certified (at least) 

Able to work on own initiative 

Self-motivated and multi-tasker 

Good communicator 

Customer focused 

Good written and oral communication skills displaying confidence, assertiveness and professionalism 

A ‘can do’ attitude 

Good organisational skills, with strong attention to detail and accuracy
At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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