Job Description

The job in a nutshell

As a People Services Administrator (30 hours per week) you’ll support the People Services and Office Experience Teams and wider People Team by coordinating and processing all aspects of the employee life cycle.  

What you’ll be doing:

Inbox Management: first line of response for emails, prioritisation and distribution of emails and activities, maintenance of labelling and email filing.

Advising on key processes: first point of contact for queries relating to processes such as maternity, parental leave, new starters and leavers and employee changes. Corresponding with colleagues via letter and email and ensuring all documentation is accurate and up to date. Processing changes, new starters and leavers on the Fourth People System. Maintaining and completing payroll processes to include regional payroll sheets, monthly payroll changes, starters and leavers, and reporting.

Employee data and document management: maintain employee records and ensure all information is held in the correct format and in line with data retention guidelines. Maintenance of the Fourth system to ensure accuracy of data. Support with Data Subject Access Requests. Support with the provision of data for references, audit processes, external parties in line with GDPR compliance. Ensure all documents are version controlled and the most recent version shared, maintain the People Site and relevant sections of the Operating Manual.

Maintenance of the Fourth system: all areas of the system are kept updated as required including Fourth reporting lines, holiday management, setting up new hotels, job titles and contract levels, supporting password resets, access levels and Fourth app queries.

Reporting and administration: support People Services processes and wider team activities by providing key information and supporting initiatives such as the Shadow Board, long service awards and recognition schemes. Trackers are maintained to ensure all relevant cases are logged in accordance with the standard formatting guidelines and all facts are recorded accurately and in full.

Working with others: provide cover for the Office Experience Assistants as required to support with any short-term requirements and assist as necessary. Support the ER team with administration throughout periods of leave of the Employee Relations Administrator. Flexibility is required at times to start at 7am or finish at 7pm.

What we’ll expect from you:

Experience of following processes
Excellent communication skills
Ability to work on your own initiative
Good time management, planning and organisational skills
Discretion and confidentiality
Intermediate Google suite, Word and Excel
Ability to work as part of a team and interact with people at all levels

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

·       I treat everyone in a way I would like to be treated

·       I am easy to work with

·       I have a can do attitude

·       I care about the impact my work has on others


I pay attention to detail

·       I do the little things that make a difference to our customers

·       I work to brand standards

·       I treat Travelodge time, equipment and stock as if it were my own


I drive for results

·       I hit targets in my role and work at the right pace

·       I take ownership of problems and try to fix them fast

·       I look for ways to avoid future problems

·       I look for ways to promote Travelodge

What you can expect from us


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

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