Job Description

Salary:  £32k - 35k



The job in a nutshell


  • Reporting to the Maintenance Delivery Manager to remotely manage, lead and develop an in-house maintenance team and external supply chain ensuring that key KPI’s are achieved and the hotels receive a first-class maintenance service so that the product presented to our customers is “well maintained” at all times

  • Support the improvement in the number of hotels achieving 4* or above on TripAdvisor and the delivery of the regional revenue loss targets by hotel

  • Delivery of delegated budget responsibility of both insourced and outsourced maintenance jobs

  • Develop working together in partnership to ensure all business drivers are delivered 


What you’ll be doing

  • To manage maintenance (reactive and planned) within hotels, in geographical area of responsibility, to ensure that the hotels are consistently well maintained to brand standard.

  • To clearly communicate to your team the business strategy, direction and focus required to do the job that is expected of them

  • To support, coach and develop engineers to ensure that each individual is best equipped to consistently deliver a first-class maintenance service

  • To drive, audit and develop the engineering team to consistently deliver a high standard of workmanship and first time fix on all jobs.

  • Audit and ensure that your team observe safe working practises and comply with all health & safety legislation to include identification and mitigation of health & safety risks across your geographical area.

  • To develop strong working relationships with the hotel operations and management teams ensuring that the customer is key focus.

  • Deliver activities to drive the improvement of customer metric targets namely Hotel well maintained and Water temp & shower pressure scores to increase the number of hotels achieving 4* star or above on TripAdvisor 

  • Manage all under performance of key KPIs including productivity, costs and process inefficiencies whilst highlighting further performance opportunities to the Maintenance Delivery Manager

  • Delegated responsibility for circa £2m maintenance spend per annum including all external supply chain and internal maintenance resource.

  • Support and participate in the delivery of the out of hours escalation service

  • Sharing best practice and driving a best in class mentality




Key Contacts (Internal & External)


  • Maintenance Delivery Management Team

  • Maintenance Support Team

  • Outsourced helpdesk

  • Hotel booking support

  • Hotel Managers


Role Dimensions (Budget & Staff Management Accountabilities)


  • This role has direct line responsibly for a team of circa 10 engineers and warehouse operatives

  • Budget responsibility of circa £1m spend per annum 


Key Competencies


  • Leadership & Management

  • Project Planning & Prioritising

  • Communication

  • Decision Making

  • Commerciality

  • Analysing Information

  • Influence & Impact

  • Drive & Resilience


What we’ll expect from you


To succeed in this role, you will need to be an experienced people manager in a customer facing maintenance environment; passionate about customer service, performance management and delivering results. 

You’ll be comfortable working at pace, under pressure and with analytical and goal-oriented targets, communicating regularly and effectively with your team will be paramount to success in this role. 

As well as this you’ll demonstrate the following key skills:

Essential:

  • Passion to coach and develop a team to improve skill base and service delivery output

  • Experience of leading a team to deliver high performance levels

  • Excellent communication skills to develop trust and respect of engineering workforce and strong working relationships with peers / key stakeholders

  • Good understanding of and can data interpretation from multiple sources

  • High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment

  • Must be able to manage large and varied workload and demonstrate high levels of organisational skills

  • Enthusiastic and motivated to achieve high service levels

  • Drive and determination to continuously improve

  • High levels of customer insight and brand passion

  • Ability to work within a rigorous process driven framework

  • IT and systems literate

  • Proven track record of delivery and success

  • Trade / technical background or good knowledge of building / engineering


Desirable:

  • Recognised qualification in building / engineering 

  • A good level of hotel knowledge 

  • Budget management skills / experience

  • An absolute affinity with the Travelodge brand


Values to be demonstrated

ONE TEAM

THINK CUSTOMER

WANTING BETTER


At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can-do attitude

  • I care about the impact my work has on others

I pay attention to detail

  •  I do the little things that make a difference to our customers

  •  I work to brand standards

  •  I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

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