Job Description

The job in a nutshell

At Travelodge, in order to ensure our hotels are safe to operate we need to have the right reporting and data insights in order to consistently deliver a great experience to our customers and achieve our commercial KPIs.

The Reporting Analyst role involves building and running reports, data analysis, and insights and closing down exception reports and queries. The role will also support the optimisation of our reporting function across Sleepy Hollow and Operations leading 570 hotels in the UK.

*Some travel will be required

 

What you’ll be doing:

 
  • Gather and maintain a wide array of data-related business processes and reporting (including entering information into existing databases)

  • Creating new processes and programs to accurately input and store data

  • Work in collaboration with the Customer & Operations team in report building, analysis and insights

  • Produce reporting on a weekly and monthly basis, enabling key stakeholders to make informed decisions to ensure hotels are safe to operate and drive performance

  • Navigate multiple reporting systems to provide data accurately and consistently in a timely way

  • Enable a culture of continuous development by maintaining a tracking and reporting structure where processes are simplified to encourage a method of keeping costs low in our hotel operations

  • Supporting key business areas with business readiness planning

  • Updating process documentation

  • Supporting business process improvement

  • Building and maintaining strong internal stakeholder relationships at all levels, promoting communication and innovation

  • Provide regular updates and engage operational management teams to support compliance and the provision of a safely run hotel 

What we’ll expect from you

 
  • Excellent skills in Excel & Google platform

  • A confident communicator - both verbal and written

  • Strong data modelling and analysis experience

  • Able to demonstrate a keen eye for detail and problem solving skills in a similar or comparable role

  • Project management and/or project reporting experience

 

 

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

 

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

 

 

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

 

 

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

 

 

What you can expect from us 

 

Culture 

 

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

 

Reward and recognition 

 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

 

Career and development 

 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.


Latest Customer Service & Central Operations jobs