Job Description

The job in a nutshell


We are looking for someone to provide professional and well organised support to our Central Operations and Field team, ensuring the function runs smoothly. You will be tenacious, able to ‘get things done’ and have meticulous attention to detail. 

A key player in the team; you will be supporting admin requirements as well as having an awareness of what’s happening across the team and business, helping you to coordinate, and respond, to hotel and operational queries. 

A natural organiser, you will be planned and be the focal point for other teams. 


What you’ll be doing:


  • Expenses Field and Central Ops 

  • Monitoring Adare checklist to ensure items are in stock 

  • Organising central ops and Internal Comms meetings including We’re Listening Calls, DM Sessions and Team Meetings. 

  • Monitoring and recording holiday requests

  • Meeting preparation - preparing agendas, presentations and booking meeting rooms

  • Induction planning & coordination 

  • Inbox Management - Internal Communications / Food & Beverage / One Team Clean)

  • Keep Distribution Lists Up to Date 

  • Work with COO PA to keep Hotel Contacts list up to date 

  • New/Updated Badge requests from central operations and field teams 

  • Survey Management 


What we’ll expect from you


No two days are the same for this fast paced team! A can do attitude is a must, along with a passion for organisation.  


Skills/ Knowledge

  • Excellent IT skills including intermediate/advanced knowledge of MS Office, including Word, Excel and PowerPoint as well as Google Suite.

  • Experience of working as a key member of a team, able to take your own initiative and work flexibly.

  • Proven ability to communicate information effectively and confidently to a wide range of internal and external contacts.


What we’ll expect from you


At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us 


Culture 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition 


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development 


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.


Latest Customer Service & Central Operations jobs