Job Description

The job in a nutshell


Reporting to the Director of Property Services, the Head of Estates has accountability for the successful management and leadership of our UK Estate and Estates team who manage more than 565 hotels across the UK on a leasehold basis, as well as circa 135 sublet properties across these same sites. 


This role is also responsible for the management of a small number of management contract sites, and the holder of the relationship with our franchise partner in Ireland (12 hotels). 


This is an exciting opportunity for an individual with experience of leading Estates management in a multi-site business and offers an opportunity to develop in an industry leading property team. 


The successful candidate will be able to provide strong leadership to the regional Estates team to build and execute a strategy to ensure the company’s property portfolio is optimised and that the best commercial returns are realised. 

 

What you’ll be doing


Leadership 

  • This role is one of 5 senior roles within the Property Services team, and as part of this senior team you will have influence over all areas of the management of the property portfolio

  • Accountability of the Estates function, and leadership of the Estates team


Sublet Portfolio

  • Effective management of the sublet units held within the portfolio to maximise asset returns, these being generally co-located with hotels and being restaurant or drive thru units

  • Optimising rental income, disposal of surplus accommodation and maintaining relationships with sub-tenants, ensuring they comply with their responsibilities


Asset Management 

  • Ensuring appropriate negotiation of rent reviews, lease renewals and lease re-gears / extensions

  • Build and lead the strategy for the UK property portfolio to minimise Estates outgoings focussing on rent, rates, insurance and service charges

  • Advice to internal departments on lease responsibilities including repairs, insurance, user restrictions and alienation

  • Preparation of budgets for rent, rates, insurance and service charges and approval of invoices for rent, service charges, insurance

  • Ensuring that Travelodge operate as a “good neighbour” and that any issues that arise are dealt with efficiently and responsibly at a regional level

  • Review existing property database information and identify and execute a forward platform to enable smart working 


Relationship Management 

  • Ownership of landlord relationships at a senior level to identify and unlock value creation opportunities, and ensure effective relationship management practices are in place across the Estates team to deal with all day to day property issues

  • Partner with our operational teams, specifically our Regional Director team, and put in place effective ways of working to ensure the team partner in resolving issues impacting our customers 

  • The selection, instruction, and supervision of external lawyers, commercial agents, rating surveyors and other property advisors


Value Creation 

  • Work with the regional teams to build a roadmap of value creation, and ensure appropriate actions are in place to realise the identified opportunities

  • Identify and negotiate commercial deals (with landlords and 3rd party providers) to maximise the use and returns from currently underutilised sites through redevelopment or the introduction of new units


Note that the role is not responsible for facilities maintenance which falls under separate leadership. 


Key Contacts (Internal & External)


  • Travelodge Senior Management (Functional Directors)

  • Property Services Senior Management team

  • Maintenance Delivery & Support teams

  • Outsourced helpdesk

  • Senior H&S, Revenue and Finance managers

  • Operations Director, Central Operations Director, Regional Directors and their teams

  • External Consultants at Director Level


Role Dimensions (Budget & Staff Management Accountabilities)


  • Line management of the Estates team of 4 

  • Management of internal and external senior level multi-disciplinary contacts, including legal teams, managing agents and Landlords

  • Accountability for management of property costs 

 

Key Competencies


  • Senior Stakeholder Engagement

  • Communication

  • Decision Making

  • Commerciality

  • Analysing Information

  • Influence & Impact

  • Drive & Resilience


What we’ll expect from you


To succeed in the role, you’ll have experience of leading an Estates management team in a multi-site business and have excellent communication and stakeholder relationship management skills.

You’ll have a track record of achieving stretching objectives and delivering against cost efficiency, service delivery and customer targets.

Essential:

  • RICS qualified (or similar) specialising in commercial property management

  • Experience of leadership and management of a significant multi-site portfolio, ideally in retail / leisure and leasehold

  • Experience of managing senior stakeholders and board reporting

  • Experience of sub-letting and established contacts with agents

  • Experience of rating issues including the appeal process

  • Experience of implementing Estates management software 

  • Must be enthusiastic and self-motivated

  • Must be flexible and a team player

  • Must have a strong verbal and numerical skills and be comfortable with report writing

  • Excellent communication skills with an ability to influence senior stakeholders / managers and key suppliers / consultants and 3rd parties

  • High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment, work under pressure and deliver at pace

  • Ability to manage large and varied workload and demonstrate high levels of organisational and analytical skills

  • Drive and determination to continuously improve with a demonstrable can-do attitude

  • High levels of personal impact, confidence, and influencing skills


What you can expect from us

Culture 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition 


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development 


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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