Job Description

18.5 hours per week: The role requires flexibility to cover annual leave and absence in the Office Support and People Services team between 7am and 7pm, Monday to Friday. There will be one set shift of 12.30pm to 7pm on a Monday, and the remainder of the hours will be worked over 2 days, which may vary from week to week.

The job in a nutshell

As part of the Office Support and People Services team you’ll be focusing on efficient service delivery to all internal and external customers via telephone or email contact into our Hotel Support Centre, whilst ensuring our office is a safe and welcoming environment for our colleagues and visitors. You’ll support the processing of all aspects of the employee life cycle and cyclical activities. 

What you’ll be doing:

Office Support: 

● Welcoming and assisting external stakeholders through directing calls on the switchboard, greeting visitors and safeguarding the security of the building.
● Supporting department heads with administrative tasks, such as franking and packing post runs, and ensuring all incoming mail is appropriately received and stored, supporting our “low cost” principles by providing value options for stationary, supplies and consumables.
● Keeping your colleagues and customers safe by following health and safety procedures and attending regular fire training.
● Being a Crisis Marshall for the building, to manage fire evacuations or emergencies.
● Completing weekly fire and safety walks around the building and escalating any H&S or maintenance issues.

People Services:

● Support with the administration of the People Services inbox by labelling and prioritising emails, signposting colleagues to self help resources, responding to emails and queries.
● Support with processes such as maternity, parental leave, new starters and leavers and employee changes by entering changes on to the HR system and sending relevant correspondence.
● Maintain employee records and ensure all information is held in the correct format and in line with data retention guidelines.
● Support with Data Subject Access Requests and the provision of data for references, audit processes and external parties in line with GDPR compliance.
 

What we’ll expect from you:

To succeed in the role, you’ll have excellent communication skills, be comfortable working at pace and have the ability to multitask.

 

In addition you’ll need to demonstrate:

● Capability to deal with enquiries in a professional and courteous manner, on the telephone or via email

● Ability to work alone and on your own initiative, and as part of a team, interacting with people at all levels
● Proficient working knowledge of Microsoft Packages and good computer skills
● Flexibility and the potential for overtime to cover shifts between 7am and 7pm
● Experience of following processes
● Discretion and confidentiality

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

·          I treat everyone in a way I would like to be treated

·          I am easy to work with

·          I have a can do attitude

·          I care about the impact my work has on others

 

I pay attention to detail

·          I do the little things that make a difference to our customers

·          I work to brand standards

·          I treat Travelodge time, equipment and stock as if it were my own

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