Job Description

Are you a recent graduate that has a passion for data analysis that improves the delivery of service quality to our customers? Would you like to work for a national brand but with a small company feel?

As the Graduate Customer Insights Analyst you will design and carry out customer analysis in order to add value to the business by drawing insightful conclusions and by making actionable recommendations.

What you’ll be doing:

  • You will be dedicated to key areas such as Tripadvisor analysis and yearly targets for all of the central and field operation teams. 

  • To carry out ad hoc analysis to support the Better Travelodge strategy initiatives

  • Assist in creating performance dashboards and reporting functionality on customer behaviour 

  • Assist in the delivery of a number of customer insight related projects and analysis (excel proficiency)

  • Work with the wider team and to deliver ‘actionable insight’ through dashboard enhancements and reporting

  • Constantly develop your own professional knowledge and awareness of customer behaviour

A bit more about you:

  • An interest in data analysis, with some experience obtained through your degree

  • The ability to compile lots of data and insight from various channels into meaningful recommendations for the business

  • Ability to deliver quick results and proactively share ideas with the wider team. 

  • Ability to manage multitask and meet deadlines

  • The ability to work under own initiative, effectively prioritise workload and thrive in a fast paced environment with support from the wider team

  • Being passionate about customer insight, data analysis and problem solving

  • Excellent knowledge of Excel

  • Comfortable in a team environment

What we offer you:

  • exciting, fast paced environment with the opportunity to progress

  • an in depth training program

  • 25 days annual leave (rising to 30 days) plus bank holidays

  • performance related bonuses

  • hybrid working, giving you the flexibility to work from home 40 % of the time

  • BUPA healthcare insurance

  • 50% off accommodation, food and soft beverages at our hotels, plus a whole range of employee benefits including discounts at many major branded stores.

  • You can expect to have a full induction and training relevant to your role. 

Based in Thame, Travelodge is the UK’s largest independent hotel chain with over 570 hotels across the UK. We pride ourselves on offering an informal, but fast paced environment which offers a great work life balance.

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