Job Description

The job in a nutshell

As an Employee Relations advisor you’ll be part of our centrally based ER team, providing specialist advice and case management for a range of ER case types across Travelodge and support a wider remit as needed. 

You’ll help sustain a culture of line management ownership, facilitating a pragmatic, best practice and human approach to ER. You’ll be responsible for driving and supporting the timely conclusion of both low and high complexity ER matters.

What you’ll be doing:

Stakeholder management 

  • Build strong internal stakeholder relationships within the People Team and develop core relationships with the People Ops and Regional Management team.  

  • Develop effective working relationships with internal finance, payroll and legal teams as well as our external employment solicitor. 

ER Case Management 

Lead and case manage employee relations cases including but not limited to:

  • Fact finding, disciplinary, grievance, whistleblowing, serious incidents, performance management, appeals, post employment complaints, flexible working requests and absence management. 

  • Identifying external supplier support (such as counselling or occupational health). 

  • Support the Employee Relations Administrator with management of a busy team inbox and trackers by providing clear and detailed case updates. 

  • Support inbound phone calls alongside a small team of ER Advisors. 

  • Carry out risk assessments on complex and high risk cases with the aim of managing risks to prevent litigation.

  • Actively manage ACAS and Employment Tribunal claims and Settlement Agreements alongside the ER Manager and legal partners, to case conclusion.

  • Ensuring robust documentation retention and administration.  

  • Escalation to the ER Manager as appropriate.

  • Lead case reviews following the conclusion of litigation cases. Determine the learnings from the case, regardless of the outcome, and share findings with the relevant business area. Make recommendations for wider distribution of learnings or changes in practice as appropriate.

Training and Coaching

  • Supporting the ‘Managing Your People’ programme.  

  • Coaching and upskilling managers, ensuring key learnings are understood. 

  • Coach and support People Services Advisors with low complexity ER activity and generalist transactions to deliver quality and best practice advice.

Reporting, Process & Analysis

  • Keeping accurate and up to date information on all trackers.  

  • Provision of regular reports, including basic trends analysis to stakeholders. 

ER /HR Projects 

  • Leading or supporting the development of HR policies, training programmes and bespoke projects. 

  • Contributing to the equality & diversity agenda at Travelodge, including the reporting. 

What we’ll expect from you

  • Ability to work in a high volume, central support and service environment.

  • Understanding and experience in employment litigation, including ACAS early conciliation, handling employment tribunal claims and working with employment solicitors. A basic knowledge of key employment legislation such as Employment Rights Act and Equality Act are important. 

  • React with good judgement to cases or issues that arise, working autonomously to advise on the right course of action or decision.

  • Be comfortable with challenging stakeholders where a decision they propose may not be suitable and then influencing the right outcome.

  • Showcase pragmatic and thoughtful ER advice on a range of ER issues. Ensuring consistency in advice across the business and legal compliance.

  • Role model behaviour and integrity is important as the ER Advisor team are looked to as setting standards for great conduct and behaviour. 

  • Attention to detail is critical for this role as you will often be the final check on a range of matters that have serious legal implications when there are inaccuracies.

  • An ability to write and critique correspondence is a must and you will be able to confidently advise stakeholders when a letter or document doesn’t meet requirements. 

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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