Job Description

Do you love working with large data sets? Are you looking for your next career move in a fast paced, energetic environment? 

As a Senior Customer Insight Analyst you will be responsible for delivering customer feedback insights to improve our service quality. 

You will design and carry out customer analysis in order to add value to the business by drawing insightful conclusions and by making actionable recommendations.

What you’ll be doing:

  • As a senior analyst you will be dedicated to key areas such as Tripadvisor analysis and yearly targets for all of the central and field operation teams. 

  • As a senior analyst you will be the primary reference point to carry out ad hoc analysis to support the Better Travelodge strategy initiatives

  • Create performance dashboards and reporting functionality on customer behaviour 

  • Lead the delivery of a number of customer insight related projects and analysis (excel proficiency)

  • Become the central point of contact for data collection

  • Work with the wider team and to deliver ‘actionable insight’ through dashboard enhancements and reporting

  • Constantly develop your own professional knowledge and awareness of customer behaviour

  • Recommend the highest value solutions presenting insight and responding to any challenges as required

  • Use data to identify areas of opportunity to drive growth and engagement of products

  • Interpret the results of the analysis undertaken and summarise key findings and make recommendations. 

A bit more about you:

  • +2 years experience of customer insight techniques within a data intensive organisation

  • Excellent organisational skills, and the ability to compile lots of data and insight from various channels into meaningful recommendations for the business

  • Wide understanding of the channels which are available for gathering customer insight. 

  • Ability to work independently to deliver quick results and proactively share ideas with the wider team. 

  • Ability to manage conflicting priorities, multitask and meet deadlines

  • Being passionate about customer insight and able to demonstrate a thorough understanding of Travelodge’s customers; their behaviours, characteristics and relationship with the organisation.

  • Ability to make complex information understandable to everyone

  • A strong analytical approach with excellent knowledge of Excel

  • A passion for data analysis and problem solving

  • The ability to work under own initiative, effectively prioritise workload and thrive in a fast paced environment

  • Strong communication & interpersonal skills, and a good team player

What we offer you:

  • exciting, fast paced environment with the opportunity to progress

  • an in depth training program

  • 25 days annual leave (rising to 30 days) plus bank holidays

  • performance related bonuses

  • hybrid working, giving you the flexibility to work from home 40 % of the time

  • BUPA healthcare insurance

  • 50% off accommodation, food and soft beverages at our hotels, plus a whole range of employee benefits including discounts at many major branded stores.

  • You can expect to have a full induction and training relevant to your role. 

Based in Thame, Travelodge is the UK’s largest independent hotel chain with over 570 hotels across the UK. We pride ourselves on offering an informal, but fast paced environment which offers a great work life balance.


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