Job Description

Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

The mission within IT is to ensure innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology systems.

The job in a nutshell

As IT Project Manager in our IT Operations team, you will be responsible for owning and managing technology initiatives throughout all stages of the delivery lifecycle (analysis, design, build, test, implement), starting with a new HR & Payroll system implementation.

Working closely with business stakeholders, internal IT teams and 3rd party suppliers, your primary responsibility will be to plan and deliver projects within the parameters of scope, time, cost and quality, ensuring the desired outcomes are achieved.

What you’ll be doing

  • Developing a clear understanding of problem statements, business objectives, project scope and desired outcomes/benefits.

  • Demonstrating end to end ownership of project deliverables, ensuring clear and open communication with stakeholders, setting and managing expectations throughout delivery.

  • Creating and managing a comprehensive set of project delivery plans, including milestone plans, detailed stage plans, test plans and go-live/cutover plans.

  • Identifying, negotiating and managing project resource reqs - matrix managing internal and 3rd party resources where required.

  • Defining and tracking progress against work packages, tasks and other actions across internal teams and 3rd party suppliers.

  • Proactively managing project risks, assumptions, issues, dependencies and decisions (RAIDD).

  • Creating and managing project budgets, monitoring and reporting on forecasts, actuals and exceptions.

  • Ensuring all project deliverables are effectively transitioned into operation/support, working closely with internal teams and 3rd party suppliers to ensure all requirements are met.

  • Monitoring and reporting on project progress, including status reports, presentations for steering groups or programme stakeholders.

  • Planning and coordinating the creation of business cases, project briefs, discussion papers, and facilitating stakeholder discussions/approvals required to support project initiation or ongoing decisions.

  • Working with Procurement and Legal teams to plan and manage any 3rd party procurement activities, including RFI/RFP processes, where required.

  • Supporting the continuous improvement of internal IT processes and ways of working.

  • Staying up-to-date with project management practices, methodology and emerging trends.

Budget & Staff Management Accountabilities

Management of allocated project budgets.

Line management of IT Business Analyst.

Matrix management of internal and external project resources.

What we’ll expect from you

To succeed in this role, you will be a ‘hands-on’ IT Project Manager with a proven track record of delivering enterprise scale business systems, ideally with experience of multiple HRIS implementations. You will have broad technical knowledge and be comfortable working with pace and agility to ensure the required outcomes are achieved.

You must have a strong understanding of enterprise business systems and core business processes, including HR & Payroll, but we are not expecting expert knowledge in absolutely every technology or business domain; it is more important that you can articulate what you know well and recognise when further understanding is required - be an active self-starter who can gather information and make appropriate decisions in a timely and organised manner.


  • Extensive experience as a delivery focused, ‘hands-on’ IT Project Manager, with a proven track record of delivering enterprise system implementations (ideally ERP, HRIS).

  • Broad knowledge across all technology domains (applications, data, infrastructure, security, service management), with an in-depth understanding of technical concepts.

  • Strong communication and stakeholder management skills, able to influence and manage internal and external resources to deliver the required results.

  • Experienced and competent in managing 3rd party suppliers.

  • Someone who “gets things done” with a willingness and ability to be absolutely hands-on across all stages of the delivery lifecycle.

  • A self-starter with an organised and methodical approach and with excellent planning and time-management skills. Must be able to multitask and manage a large and varied workload and demonstrate high levels of self and team organisation.

  • A keen eye and natural attention to detail, able to spot risks, issues and dependencies, and create well thought out delivery plans.

  • Ability to probe and challenge in a professional way, addressing risks and issues promptly and focusing on finding solutions to problems.


  • BSc and/or MSc Computer Science/Business Computing or equivalent.

  • Experience as an IT PM within retail/hospitality or similar.

  • Certifications in waterfall and/or agile project management.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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