Job Description

The job in a nutshell


As the F&B Operations Manager you will be a part of our field based Operations team, overseeing c20 Bar Cafes.


You will be responsible for the F&B P&L for each of these Bar Cafes, working closely alongside the Hotel Manager and their Bar Cafe team to achieve their financial and customer F&B targets. Providing support, advice and guidance.


You will be people and customer focused, a natural leader, who can drive change. Hands on, getting into your sites, helping and coaching your teams. You will thrive on motivating and managing teams to achieve their goal, Recruiting amazing colleagues into the business, and recognizing and rewarding hard working teams and individuals.


Your working week will consist of visiting your Bar Cafes, working with the teams to identify and recognise strengths, areas for improvement, opportunities to increase F&B sales, profitability and customer experience. And, through your leadership and management skills develop and implement plans to address and achieve targets.


You’ll help develop and sustain a high performance culture within a fast paced and dynamic environment, challenging the status quo, identifying new opportunities, contributing to the F&B agenda and planning process and delivering the best experience for the Travelodge guest.




What you’ll be doing:


  • Commercial performance; achieve business goals and revenue targets. Monitor, review and identify ways to maximise the commercial performance (revenue/profit/customer) of each Bar Cafe in line with the brand proposition 

  • Business development; full P&L ownership. Review, evaluate, identify and implement sales/profit plans for individual Bar Cafes to drive and deliver financial and customer F&B performance within budget, brand and product guidelines.

  • Business reviews; conduct regular business reviews with the Bar Cafe teams agreeing SMART action plans with objectives that; drive commercial performance, address operational opportunities/challenges and site/location specific trends to drive positive change

  • Trade; a comprehensive hotel visit schedule that includes early mornings, evenings and weekends (time to be self-managed), relevant competitors and time with the team coaching and supporting them to succeed

  • Brand guardian; for the Bar Cafe, working with the hotel, F&B product and brand team to ensure high standards are set and achieved

  • People development; coach, mentor and motivate the hotel managers and teams to achieve their targets. Support and navigate through all aspects of change

  • People recruitment; support the hotel managers with the recruitment of high quality Bar Cafe team members, ensure they are fully inducted, trained and feel part of the Travelodge team

  • People retention; develop a technically and behaviourally strong management and key team pipeline, with strong retention measures and succession planning. Assist in the training, development, progression, reward and recognition of the Bar Cafe team

  • Stakeholder engagement and relationship management; build strong internal stakeholder relationships within Travelodge and with external suppliers to engage, resolve and deliver shared objectives

  • Finance and budget management; prepare and present monthly, quarterly and annual reports on operational and financial performance of the Bar Cafes

  • Compliance; ensure the Bar Cafes are always compliant, safe, legal and clean mitigating any risk and taking swift and decisive action to resolve. Own and resolve escalated customer issues, incident reports and legal actions. Ensure company standards and procedures are adhered to



Stakeholders

Internal: Field and Central Operations, F&B, Product, Finance, People, Procurement, IT, Brand and Property


External: F&B suppliers


Budget & Staff Management Accountabilities

  • Responsible for F&B P&L (revenue, margin, labour, costs)

  • F&B customer KPIs

  • F&B health & safety compliance

  • F&B Bar Cafe team recruitment and retention performance

  • F&B Bar Cafe team management and development

  • Shared (dotted-line/indirect) reporting with Hotel Manager; provide additional oversight and guidance to Hotel F&B team to support execution and delivery of F&B performance (financial and customer)




What we’ll expect from you



  • The ability to demonstrate strategic leadership as well as commercial delivery

  • Strong commercial acumen. Comfortable analysing and interpreting data, to get meaningful insight and create actions that improve performance

  • A leader, with a flexible approach and proven ability to coach, train and mentor people at all levels

  • Passionate about customer service, hospitality and F&B

  • Minimum 5yrs+ multi- site experience as a Retail Area Manager, ideally within a branded restaurant environment

  • Extensive experience building and leading a team of highly engaged people

  • Sales-driven, comfortable working as part of a team, as well as being able to dictate your own agenda and work autonomously

  • Excellent communication skills, both verbal and written

  • The ability to lead, engage and motivate cross functional teams, work in a collaborative manner with other areas of the business

  • Proactive and highly motivated, a self-starter in a rapid results driven environment

  • Strong organisational skills, a can-do approach, willing to get involved and focussed on delivery.

 

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us 


Culture 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition 


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development 


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.


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