Job Description

Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations.

The mission within IT is to ensure innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology systems.

The job in a nutshell

As a Site Reliability Engineer in our IT Digital Operations team, you will be passionate about maintaining and improving software that solves problems. The role will form a bridge between development and operations by applying a software engineering mindset to system administration topics. Your time will be split between operations duties and enhancing systems, software, monitoring and processes that help increase site reliability and performance.

Working closely with internal IT teams, business stakeholders and 3rd party suppliers, your primary responsibility will be to ensure system performance is optimised, with an eye toward pushing our capabilities forward by innovating to continually improve our technical environments.

What you’ll be doing

  • Constantly reviewing the production environment using monitoring tools and application functionality and availability checks.

  • Assisting with building software and systems to manage platform infrastructure and applications.

  • Improve reliability, quality, and time-to-market of our suite of software applications.

  • Measure and optimise system performance, with an eye toward pushing our capabilities forward, getting ahead of growth, capacity needs, and innovating to continually improve

  • Provide primary operational support and engineering for multiple software applications and systems.

  • Gather and analyse metrics from both operating systems and applications to assist in performance tuning and fault finding.

  • Partner with development teams to improve services through rigorous testing and release procedures.

  • Participate in system design consulting, platform management, and capacity planning.

  • Create sustainable Monitoring for systems and services that also provide meaningful metrics.

  • Supporting the continuous improvement of internal IT processes and ways of working.

  • Staying up-to-date with the IT industry methodologies and emerging trends.

  • Leading on establishing and implementing it shifts in Culture to support adoption of new processes and ways of working.

  • Ensuring technology and processes are running optimally and this is reflected in the availability of all systems and tools.

  • Capacity management is considered and monitored throughout the development lifecycle and in production.

  • Ensuring that systems increase in capability to thrive as a result of stressors, shocks, volatility, noise, mistakes, faults, attacks, or failures.

  • To reduce or even eliminate toil in order to maximise the time spent on engineering and innovation.

  • Eliminating Tech Debt - Planning and delivering incremental improvements working cross functionally.

What we’ll expect from you

To succeed in this role, you will be a ‘hands-on’ Engineer with a proven track record of improving and maintaining enterprise scale ecommerce/digital systems and associated applications, ideally with experience of multiple digital implementations. You will have broad technical knowledge and be comfortable working with pace and agility to ensure the required outcomes are achieved.

You must have a strong understanding of systems integration and application lifecycle management, but we are not expecting expert knowledge in absolutely every technology; it is important that you can articulate what you know well and recognise when further understanding is required - be an active self-starter who can gather information and make appropriate decisions in a timely and organised manner.


  • Professional Qualifications, Training and Practical experience that relate to the function of an SRE

  • Proficiency with Linux distributions  

  • Ability to program with one or more high level languages, such as Python, Java, Ruby, and JavaScript

  • Proven experience working with CI/CD pipelines 

  • Setup and monitoring of ended to end systems using enterprise monitoring tools

  • Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Kubernetes)

  • A proactive approach to spotting problems, areas for improvement, and performance bottleneck


  • BSc and/or MSc Computer Science/Business Computing or equivalent experience

  • Experience as an SRE within retail/hospitality or similar.

  • Certifications in Cloud computing.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others

I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own

I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition 

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development 

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.

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