Job Description

Our mission

Travelodge’s mission is to be the UK’s favourite hotel for value.

With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offer and our low-cost operations. 

The mission within IT is to ensure innovative technology drives the business forward, through the development of the company’s customer-facing and internal technology applications. This is a great time to join the IT Delivery Function of this dynamic and iconic brand, as we embark on an exciting Digital and Data transformation. 

The job in a nutshell

You will be a key face of our delivery team and a critical bridge between the technical team and business teams, engaging closely with a range of stakeholders and subject matter experts. Your core role will be to engage with the stakeholders, understand, evaluate, capture, document, review and gain agreement on the data requirements. You will break down high level data requirements to facilitate clear agreement and communication of requirements.. You will use modelling techniques to analyse data flows to document findings. You will engage with technical delivery teams and technical architects to ensure requirements are communicated and understood, and also, initiatives remain aligned with the requirements and result in development of secure, compliant, scalable and performance solutions.

What you’ll be doing

  • Act as enabler, ambassador and bridge between IT and the Business.

  • Build a rapport through regular engagement with business stakeholders to understand the data, data flows and data processes and the technology platforms they use, their business drivers, and their priorities as aligned to Travelodge corporate objectives.

  • Contribute to business cases and project initiation documentation to ensure new initiatives come into being following a well-communicated, agreed and evidence-based approach.

  • Document business requirements in detail and gain approval of requirement statements from business and technical stakeholders.

  • Working within the IT delivery teams to ensure prioritised business needs are delivered in line with requirements and all appropriate technical standards

  • Working with business teams, oversee UAT documentation, UAT acceptance and release to business teams of new features and functionality.

  • Document and manage data, business, system, non-functional and functional requirements, traceability matrices, impact analysis, data and business processes and recommendations.

  • Engage and liaise with IT Operations to ensure operational service requirements are captured, agreed and built into the non functional requirements.

  • Understand Travelodge’s as-is and to-be digital and data technologies, systems, architectures, and development processes, and contribute to the formulation and design of to-be features that most efficiently add value.

  • Ability to seek out new opportunities to make impactful changes with a positive attitude to change.

  • Proactively seek opportunities to broaden and deepen knowledge base and proficiencies.

What we’ll expect from you


  • Excellent stakeholder management and communication skills, with experience of engaging with a wide range of stakeholders to senior level.

  • Ability to probe and challenge in a professional way, to ensure the ‘why’ of requirements is understood, agreed and documented alongside the ‘what’. 

  • Someone who “gets things done”: willingness and ability to be absolutely hands-on with detailed business analysis, including holding requirements workshops, completing detailed analysis and documentation.  

  • The capacity to motivate and lead the change

  • Excellent analytical skills, working understanding of data and digital technologies and agile development processes, with strong experience of working within an agile framework, bridging product owners and technical teams.

  • Working knowledge of data and digital development, with in-depth understanding of technical concepts and the ability to communicate these clearly to non-expert audiences.

  • Ability to work with 3rd party suppliers face to face and remotely.

  • Excellent planning, self-organisation and time-management skills.


  • Previous experience in data and digital technical environments

  • Educated to degree standard in Computer Science or a similar subject

  • Certifications in business analysis, agile and/or project management.

Travelodge Traits

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I drive for results

  • I hit targets in my role and work at the right pace.

  • I take ownership of problems and try to fix them fast.

  • I look for ways to avoid future problems.

  • I look for ways to promote Travelodge.

I pay attention to detail 

  • I do the little things that make a difference to our customers. 

  • I work to brand standards.

  • I treat Travelodge time, equipment and stock as if it were my own.

I care about people

  • I treat everyone in a way I would like to be treated.

  • I am easy to work with.

  • I have a can do attitude.

  • I care about the impact my work has on others.

What you can expect from us 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

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