Job Description

The job in a nutshell


As the F&B Operations Manager you will be a part of our field based Operations team, working with 20 Bar Cafes based in Central London. The Ideal candidate will be a strong F&B operator with multisite experience aswell as proven experience of influencing senior stakeholders.


You will be responsible for driving the F&B Sales opportunities and Standards working closely alongside the District and Hotel Managers focused on the Bar Cafe team to achieve their optimum financial and customer F&B targets. Providing support, advice and guidance.


You will be people and customer focused, a natural leader, who can drive and influence change. The role is hands-on involves getting into the sites, helping and coaching our teams. You will thrive on motivating and coaching teams to achieve their goals. 


Your working week will consist of visiting our Bar Cafes, working with the teams to identify and recognise strengths, areas for improvement, opportunities to increase F&B sales, profitability and customer experience. And, through your leadership and management skills develop and implement plans to address and achieve targets.


You’ll help develop and sustain a high performance culture within a fast paced and dynamic environment, challenging the status quo, identifying new opportunities, contributing to the F&B agenda and planning process and delivering the best experience for the Travelodge guest.




What you’ll be doing:


  • Commercial performance; achieve business goals and revenue targets. Monitor, review and identify ways to maximise the commercial performance (revenue/profit/customer) of each Bar Cafe in line with the brand proposition 

  • Business development; Review, evaluate, identify and implement sales/profit plans for individual Bar Cafes to drive and deliver financial and customer F&B performance within budget, brand and product guidelines.

  • Business reviews; conduct regular business reviews with the Bar Cafe teams agreeing SMART action plans with objectives that; drive commercial performance, address operational opportunities/challenges and site/location specific trends to drive positive change

  • Trade; a comprehensive hotel visit schedule that includes early mornings, evenings and weekends (time to be self-managed), relevant competitors and time with the team coaching and supporting them to succeed

  • Brand guardian; for the Bar Cafe, working with the hotel, F&B product and brand team to ensure high standards are set and achieved

  • People development; coach and mentor the hotel teams to achieve their targets. Support and navigate through all aspects of change

  • People recruitment; support the hotel managers with the recruitment of high quality Bar Cafe team members, ensure they are fully inducted, trained and feel part of the Travelodge team

  • Stakeholder engagement and relationship management; build strong internal stakeholder relationships within Travelodge and with external suppliers to engage, resolve and deliver shared objectives

  • Finance and budget management; prepare and present monthly, quarterly and annual reports on operational and financial performance of the Bar Cafes

  • Compliance; ensure the Bar Cafes are always compliant, safe, legal and clean mitigating any risk and taking swift and decisive action to resolve. Own and resolve escalated customer issues, incident reports and legal actions. Ensure company standards and procedures are adhered to



Stakeholders

Internal: Field and Central Operations, F&B, Product, Finance, People, Procurement, IT, Brand, Marketing and Property


External: F&B suppliers


Budget & Staff Management Accountabilities

  • Responsible for F&B Sales

  • F&B customer KPIs

  • F&B health & safety compliance



What we’ll expect from you

  • The ability to demonstrate strategic leadership as well as commercial delivery

  • Strong commercial acumen. Comfortable analysing and interpreting data, to get meaningful insight and create actions that improve performance

  • A leader, with a flexible approach and proven ability to coach, train and mentor people at all levels

  • Passionate about customer service, hospitality and F&B

  • Extensive experience building and leading a team of highly engaged people

  • Sales-driven, comfortable working as part of a team, as well as being able to dictate your own agenda and work autonomously

  • Excellent communication skills, both verbal and written

  • The ability to lead, engage and motivate cross functional teams, work in a collaborative manner with other areas of the business

  • Proactive and highly motivated, a self-starter in a rapid results driven environment

  • Strong organisational skills, a can-do approach, willing to get involved and focussed on delivery.

 

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:


I care about people

  • I treat everyone in a way I would like to be treated

  • I am easy to work with

  • I have a can do attitude

  • I care about the impact my work has on others


I pay attention to detail 

  • I do the little things that make a difference to our customers 

  • I work to brand standards

  • I treat Travelodge time, equipment and stock as if it were my own


I drive for results

  • I hit targets in my role and work at the right pace

  • I take ownership of problems and try to fix them fast

  • I look for ways to avoid future problems

  • I look for ways to promote Travelodge


What you can expect from us 


Culture 


At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.


Reward and recognition 


It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.


Career and development 


We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.   You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.




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