Location
Thame
Position
Customer Services
Pay
£24,000
Vacancy Type
Permanent

Job Description

Find where you belong!

Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success.  If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.

What’s it all about?

It’s an exciting time to join our Customer Services team where the aim is to find a first time resolution for all our customers across the business. 

You will be essential in maintaining and improving the service we provide across the country in our hotels to make sure our customers get the best service every time so they visit again and again.


Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong.  We work hard to improve the diversity of our teams and celebrate our differences.  And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing.  We call this “Better Me”.

Who will this appeal to?

If you have a passion for customer service, then this is the role for you! We’re looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.

What are the extra benefits of working for Travelodge?

  • Salary £24,000
  • 50% personal discount for hotel bookings and great friends and family discounts too!
  • Contributory pension scheme

  • 25 days holiday + bank holidays, increasing with length of service
  • Annual bonus (discretionary)
  • A focus on learning and career development
  • Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
  •  Monday – Friday including 1 in 3 Saturdays, with a day off during the week in lieu

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