Inclusive
Our people are our greatest asset and are what makes our business successful
During 2024 we have made good progress in improving our gender balance in senior roles, as well as developing our colleagues across the business, helping our colleagues, learn more, earn more and belong.
Diversity & Inclusion
We believe everyone should feel welcome and part of the Travelodge team.
People Development & Labour Practices
At Travelodge we want people to feel they have the opportunity to be their best.
Diversity & Inclusion
We believe everyone should feel welcome and part of the Travelodge team. In 2024 we’ll continue our focus on improving the balance of gender and ethnicity within our teams at all levels.
We know there are so many benefits to having a diverse team and we continually monitor the diversity of our workforce to ensure we support a culture of equality, diversity and inclusion. We have both an Equality and Diversity and Trans Inclusion Policy in place.
And to be sure everyone feels like they have a voice, listening groups are available for our colleagues that look at topics that are important to them so we can take positive action to make Travelodge a great place to work.
Gender Diversity
We’re committed to improving gender diversity at all levels of leadership. Women currently make up 69% of our workforce and, in line with our Inclusive pillar, we want to ensure that leadership opportunities reflect that balance.
Ethnic Diversity
Our ambition is to build a workforce that reflects the communities we serve. As part of our efforts to improve ethnic diversity in senior leadership, we have set a target that, by the end of 2025, 20% of shortlisted candidates for senior roles will come from a minority ethnic background, with the aim of 10% ultimately stepping into leadership positions.
People Development & Labour Practices
At Travelodge we want people to feel they can be their best, which is why we’ve set some big targets for internal promotions and multiskilling. And with many hourly paid colleagues, we are always mindful of giving people the opportunity to earn more for doing more.
“We are committed to creating an inclusive workplace, providing decent work with opportunities to learn more and earn more, where everyone can be their true self and belong.”
It is essential our colleagues know what opportunities are available to them so they can develop and progress. Last year we launched 2 new levels of our management development programme Aspire,’ to ‘Our management development programme Aspire, enables hotel colleagues to progress their careers from Team Member to Hotel Manager, as well as having the opportunity to achieve a recognised qualification as part of their journey.
In our hotels, a larger percentage of women work in lower-paid roles compared to senior roles, however, between 70% and 80% of hotel management role vacancies are filled internally each year. Developing colleagues to enable them to progress into more senior roles will, in turn, support our gender diversity targets.
The importance of housekeeping is key for Travelodge along with the capability to assist customers when needed. Therefore, we always encourage colleagues to complete training to upskill them in other roles and become multi-skilled.
Our head office colleagues wanting to develop their careers can take advantage of an in-house People Management Programme, and in 2022 we launched Limitless, aimed at middle management colleagues with a focus on health, motivation and performance.
Customer Accessibility
Making all customers feel welcome and supported is central to our commitment to offering everyone a comfortable stay. We’ve continued to enhance accessibility across our hotels and remove barriers for customers with physical disabilities.
In 2024, we made a number of updates to our accessible rooms based on customer feedback and the latest inclusive design standards. We’ve added new headboards with built-in power and lighting to make things easier, along with movable bedside tables and more surface space to better support guests with limited mobility. We’ve also redesigned our accessible bathroom pods to make them more comfortable and practical — and these new features will be included as standard in all our new hotels. These changes are part of a wider hotel refit programme, so accessibility upgrades are being built in as we modernise our hotels.