Caring
Supporting our people & partners
It’s important to us that we help improve the wellbeing of our colleagues and continue to develop our relationship with our charity partners.
Charity
Travelodge is proud to support our charity partners the British Heart Foundation and Pennies in raising funds for vital life-saving research.
Human Trafficking & Child Abuse
Here at Travelodge, we will maintain 100% of our colleagues undergo important child trafficking and human rights training in 2025.
Data Security & Customer Privacy
We are committed to keeping personal data safe and secure.
Health & Safety
Our number one priority is the safety and security of our customers and colleagues, and we consider this in all our business decisions.
The safety and security of our customers and colleagues is our top priority so there’s lots of training for our hotel teams with a nominated Safety Champion in every district.
All our hotels have routine inspections from local authority Environmental Health Officers, Fire Safety Officers and various other enforcement agencies. We also have regular unannounced safety audits and the results from all of these are reviewed so that we can make improvements and reduce risks to our customers and team.
Wellbeing
The physical, emotional, financial and work wellbeing of our colleagues is very important to us, and our specially curated platform Better Me provides resources to all colleagues to support our four key areas of everyday life and wellbeing.
- Financial – Understanding their benefits including pensions, and the recent introduction of our salary finance scheme
- Emotional – Support for colleagues’ mental health including our Employee Assistance Programme
- Physical – Discounted gym membership and ways to support physical health
- Work – How to progress their careers with Travelodge, including CV & interview tips and joining the ASPIRE Programme; ASPIRE is our Internal Career Development Programme from entry-level Team Member through to Senior Operations Management
Our Employee Assistance Programme, open to everyone, is an online and 24-hour telephone helpline for colleagues and family members giving them access to legal assistance on finance issues and counselling sessions to support mental health.’ and replace with ‘Better Me is at the heart of our wellbeing approach.
The platform supports colleagues with practical health, lifestyle and personal development resources. A dedicated hub provides guidance across four key areas of life: financial, physical, emotional and work-related wellbeing, encouraging a proactive approach to self-care. In collaboration with the British Heart Foundation (BHF), Better Me offers expert heart health advice.
In 2024 we continued to increase the resources available on our Better Me platform, designed to support wellbeing. This included encouraging colleagues to create “Better Me Moments” either as an individual or as part of a team with ideas such as mindfulness sessions and team step challenges.
Charity
We have partnered with the British Heart Foundation (BHF) since 2017 and will continue the relationship during 2025.
This much valued partnership includes fundraising activities, CPR training and healthy living advice for both customers and colleagues, while helping BHF achieve their vision: a world free from the fear of heart and circulatory diseases. This charity was originally chosen by our colleagues.
Human Trafficking & Child Abuse
The use of hotels for child trafficking and associated criminal activity is a recognised issue throughout the hotel industry. Here at Travelodge, we will maintain 100% of our colleagues undergo important child trafficking and human rights training in 2025.
Police and children’s charities tell us that criminal groups often move vulnerable children to locations outside of their local area to minimise the child’s ability to access help. This is why all of our hotel teams are regularly trained to national guidelines that are supported by the NSPCC and approved by the National Working Group on child sexual exploitation, South Yorkshire Police and the MET Police.
Data Security & Customer Privacy
We understand the importance we all put behind the use and storage of our personal data, which is why we’re committed to always keeping it safe and secure.
It’s Travelodge policy to manage and store the personal information of both its colleagues and customers in compliance with all relevant Data Protection Legislation in the jurisdictions in which it operates. All our colleagues receive training on data security and privacy as we know that this is the single most effective way to keep our data safe and maintain our phishing susceptibility rate of less than 10% across the business.
In 2024, we didn’t have any data security breaches, showing that our proactive approach is really working.