News Articles | March 16, 2022

Travelodge appoints ‘Disability Positive’ to advise on policy affecting customers living with a disability or long-term health conditions

Travelodge has appointed Disability Positive to advise on policy and training programmes – to support customers living with disability and long term health conditions and their families.

Cheshire based charity, Disability Positive, started in 1992 and is majority led, managed and staffed by people with lived experiences of disability and long term health conditions. The charity has over three decades of providing support, services, opportunities and a voice to people with lived experience of a disability and their families.  Disability Positive is also well known for influencing positive change in Government policy. 

Annually Travelodge welcomes millions of customers across its hotels and some of these customers are living with a disability or a long-term health condition.  

Disability Positive will provide advice supporting Travelodge to further evolve and enhance its customer journey, helping to make travel accessible to everyone.  The charity will undertake a review of the full Travelodge journey for customers living with disability and long term health conditions and their families.  This includes searching for a Travelodge hotel, booking a room, checking-in and out, their experience in the room and bathroom and dining – to help Travelodge enhance the customer experience.    

Travelodge’s other charity partners include the NSPCC and The British Heart Foundation. To date, with the help of its staff and customers, Travelodge has raised over £650,000 for The British Heart Foundation.