Independent Review

Travelodge has today published in full the independent review led by Paul Greaney KC, which we commissioned to examine our room access security policies and escalation procedures following the serious incident which occurred at our Maidenhead hotel in 2022.

Travelodge would like to unreservedly apologise again to the individual (referred to as “Lily” in the report) and to all guests where our room access security policies and handling of complaints fell short of the standards they deserved.

Travelodge commissioned the review to ensure the root causes of room intrusions were fully understood, to identify opportunities to strengthen room security measures, and to fundamentally reform how customer complaints and serious incidents are handled.

Travelodge is committed to addressing the issues raised by this report in a thorough and accountable way and will undertake independent progress assessments after 6 and 12 months.

Our response to the full independent review report can be accessed HERE.