Travelodge StaySmart’s a new kind of hotel experience. It’s all about giving you a quick and smooth experience so you can get on with more of the things you’re coming to do. 

With our new StaySmart app, you can check in on the go, get your key on your phone and go straight to your room when you arrive.  

We’ve popped the essentials for your stay in our StaySmart essentials cupboards so you can just help yourself.  Or you can call or video call us anytime in the app or on the smart kiosks in the lobby if you need anything else.

Look out for an email and text message from us 5 days before your stay. It’ll have your personalised link to download the app and automatically log you in.

If you miss the email or want to be ready sooner, you can download the app from the App Store or Google Play. You won’t be able to see your booking until 5 days before your stay, but you’ll be all set

At Travelodge St. Albans City Centre, you can check in, get a physical key, check FAQs and talk to someone from our smart kiosks in the hotel lobby.

To get another key card, just tap the Get extra card button on the kiosk home screen.

At Travelodge London City, you can also check in at the reception desk.

You’ll need to allow Bluetooth and Location Services (‘whilst using the app’) in your settings, otherwise your key won’t work.

You’ll need WiFi or mobile data to use the app.  It’s easy to connect, just choose Travelodge WiFi in your settings and follow the onscreen instructions.

At Travelodge St. Albans City Centre, WiFi is free.

Any booking amends need to be made via the Manage Bookings section of the website, or by calling Central Reservations on 03719 848 848, subject to availability. (Calls charged at local rates).

No problem. There are plenty of wireless charging stations in the hotel lobby to keep your phone powered up.

Please call the hotel on 03719 848 848 [option 3] (calls charged at local rates) to discuss. You can also speak to us using the telephone chat icon in the app when your booking appears 5 days before your stay.

Most of our hotels don’t have a dedicated space for luggage for security reasons. If the service is available, it will be advertised on the hotel page.

It’s easy to extend your check in or check out time to leave bags in your room. Please use Manage Booking to check availability and pay.

If, after 3pm on the day of your arrival, you’d like to add late check out, just contact the team to check availability.

Cots are free to book. Please check ahead as they’re first come first served. Contact us via the telephone chat icon in the app, or call the hotel on 03719 848 848 [option 3] (calls charged at local rates).

Click on your personalised link in your email or SMS to download and log in to the app. On the day you’re staying, just open the app and tap the Check in button any time from 3pm and head straight to your room when you arrive. Your digital room key will be added to the key tab ready.

Remember to allow Bluetooth and Location Services (‘whilst using the app’) in your settings otherwise your key won’t work.

If you don’t have a smartphone, you can check in and get a keycard from the smart kiosks in the hotel lobby.

If we don’t have your contact details to send you an email, you can download the app from the App Store or Google Play. You won’t be able to see your booking until 5 days before your stay, but you’ll be all set.

Once you’ve checked in, just tap the Key tab in the app to load your key. Tap the image to activate it. Then hold the back of your phone against the door lock.

You can see your room number on the Stay and the Key tab. Your key will open your room, the hotel front door and communal areas.

Remember to allow Bluetooth and Location Services (‘whilst using the app’) in your settings otherwise your key won’t work.

To share a key, tap the Share Key button on the Key tab and follow the instructions.

You can either set up the app on your phone and use the digital key or go to the smart kiosks in the hotel lobby to print an extra key card.

You can see your room number in the Key tab of the app once you’ve checked in.

On the kiosk, your room number shows as your key card prints. We’ll send you an email and SMS with a reminder too.

Our team’s here for you 24/7. Just tap the help button in the app to chat to us by voice, video or WhatsApp from wherever you are.

You can tap to chat to speak to us on the smart kiosks in the hotel lobby too. Or check out our frequently asked questions for fast, helpful answers in either the app or the kiosk.

Our team is always on hand. Just tap the help button in the app to chat to us by voice, video or WhatsApp from wherever you are. Or you can tap to chat to speak to us on the smart kiosks in the hotel lobby.

Help yourself to fresh towels or tea and coffee from the StaySmart essentials cupboards in the hotel.

If you’re staying more than 1 night, pop your door hanger out before 11am and our team will top up your towels or tea and coffee (as well as empty your bins).

Checking out is a breeze. Just tap Check out on the Stay tab in the app or drop your keycard off by the lifts on the ground floor as you walk out.