Travelodge Travel Insurance

Policy Summary

The purpose of this Policy Summary is to help you understand the insurance by setting out the significant features, benefits, limitations and exclusions. You still need to read the Policy Wording for a full description of the terms of the insurance, including the policy definitions. This Policy Summary does not form part of the Policy Wording. Please also see our Key Facts.

Insurance Provider

This insurance is underwritten by AIG UK Limited which is authorised and regulated by the Financial Services Authority (FSA number 202628).

Purpose of the Insurance

The purpose of this travel insurance policy is to provide cover for losses arising as a result of specified events that occur before or during a trip, including: room cancellation and abandoning your trip.

Significant Features, Conditions and Exclusions

The cover provided is subject to certain conditions and exclusions. The table below sets out the significant features of the cover and the conditions and exclusions that apply. To ensure the policy is suitable for you, you are advised to read the Policy Wording which sets out all of the features, conditions and exclusions.

Significant Features	Conditions and Exclusions	Policy Wording Reference
Room cancellation Up to £500	Cover is provided for room only expenses and pre-paid breakfast costs which you have paid to Travelodge and which you cannot get back, if it is necessary and unavoidable for you to cancel your trip for specified reasons, including: you dying, becoming ill or injured; and the death, injury or illness of a relative, close business associate or a person with whom you have booked to travel. Significant Exclusions: Cover is not provided if: You do not want to travel; or The room expenses and breakfast costs have been paid for on behalf of a person who has not taken out insurance with Travelodge.	Section A General conditions and exclusions
Abandoning your trip Up to £500	Cover is provided for room only expenses and pre-paid breakfast costs which you have paid to Travelodge and which you cannot get back, if it is necessary and unavoidable for you to cancel your trip if your departure by aircraft, sea vessel, coach or train is delayed for more than 6 hours due to poor weather conditions, a strike, industrial action or mechanical breakdown. Significant Exclusions: Cover is not provided if: You have not checked in for the trip at or before the recommended time; or You have not obtained written confirmation of the length and cause of delay from the relevant transport company.	Section B General conditions and exclusions
Breakdown A benefit of £75	Cover is provided if you cannot reach the Travelodge you have booked to stay in due to the vehicle in which are traveling being directly involved in an accident or suffering a mechanical breakdown. Significant Exclusions: Cover is not provided if: You have allowed insufficient time to reach the Travelodge at or before the recommended check in time; You cannot provide evidence that any recovery or repair to your vehicle was made by a recognised breakdown organization; or You are already a member of a breakdown organisation.	Section C General conditions and exclusions
Limitations	Conditions and Exclusions	Policy Wording Reference
Age Limits	There is no age limit for buying this policy.
Residency	You must have lived in the United Kingdom for at least six of the last 12 months before you bought this policy.	General definitions 'You, your'
Law and Jurisdiction	This insurance will be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland, Northern Ireland or the Isle of Man, in which case the law applicable to that jurisdiction will apply and its courts will have exclusive jurisdiction.	Law

Period of Insurance

Cover starts at the time you book the room through Travelodge and pay the necessary insurance premium. Cover is provided for trips within the United Kingdom which do not exceed 31 days.

'Cooling-Off' Period and Your Right to Cancel Your Policy

If this cover is not suitable for you and you want to cancel your policy, you should access your booking through the website www.travelodge.co.uk, log on to "My Travelodge" and view your pending bookings then follow the links to cancel the Room Cancellation Insurance within 14 days of buying your policy or the date you receive your policy documents. We will refund the premium you have paid within 30 days of the date you amend your booking to cancel the policy provided you have not used your hotel reservation or made a claim before you asked to cancel the policy within the 14-day period.

Claim Notification

You can make a claim by contacting:

Travelodge Travel Claims Department, PO Box 60108, London SW20 8US
Phone: 0870 0440 175
Fax: 0870 130 1953
E-mail: travelodgeclaims@aig.com

Your Right to Complain

Every effort is made to ensure you receive a high standard of service. If you are not satisfied with the service you have received, please contact:

In relation to sales and administration matters:
The Customer Services Manager, Travelodge Travel Insurance, PO Box 673, Hove, East Sussex BN3 5JL

In relation to claims matters:
The Customer Care Manager, Travelodge Travel Claims Department, PO Box 673, Hove, East Sussex BN3 5JL

To help us deal with your comments quickly, please quote your policy schedule/claim number and the policyholder/insured person's name.

We will do our best to resolve any difficulty directly with you, but if we are unable to do this to your satisfaction you may be entitled to refer any dispute to the Financial Ombudsman Service who will review your case. The address is:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. A claim under this contract of general insurance is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. Further information can be obtained upon request, by visiting the FSCS's website at: www.fscs.org.uk or by writing to the following address:

Financial Services Compensation Scheme, 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN.

This insurance is underwritten by AIG UK Limited which is authorised and regulated by the Financial Services Authority (FSA number 202628). This information can be checked by visiting the FSA website (www.fsa.gov.uk/register). AIG UK Limited is a member of the Association of British Insurers and a member company of American International Group, Inc. Registered in England: company number 1486260. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB.