Frequently Asked Questions

Yes! Please contact our Central Reservation team on 08719 84 84 84 who can make the booking for you.

*Calls cost 13p per minute plus your phone company’s access charge, we also charge a £2.50 admin fee per transaction

If you have your confirmation number please follow the link: Manage your bookings.

You can view your booking by entering your confirmation number and the booker’s surname. Please also check your spam folder, even if you have received emails from us before.

If you still do not have your confirmation email, please contact our Customer Service team by completing the Contact Us form which can be found at the bottom of the page.

For prepaid bookings, you can request a VAT invoice using this link: Manage your bookings.

You can view your booking by entering your confirmation number and the booker’s surname/hotel name.

Once the relevant booking appears, go to “Booking details” and then select “View invoice” below the booking information.

Alternatively, if you have a pay-on-arrival booking, please ask at the hotel during your stay.

Please clear the cache settings in your web browser and then try to log into your MyTravelodge account again. We also suggest trying to log in with a different web browser.

If you are still having difficulty, please do get in contact with us.

For security purposes, guests are no longer able to amend the email address linked to their MyTravelodge account and therefore you would be required to create a new MyTravelodge account.

Please log into your MyTravelodge account and follow the steps to book your hotel up to the payment screen.

Skip the discount code section and proceed to the second payment screen. Tick the ‘Apply eVoucher’ box, and this will deduct the value of the eVoucher from the room rate.

Please do not enter the eVoucher code into the discount code box as this is a credit on your account rather than a discount.

A Group Booking is a booking for 10 or more rooms.

To make a booking or find out more about our group bookings service call us on 0871 984 6575* or email us at groupbookings@travelodge.co.uk.

*Calls cost 13p per minute plus your phone company’s access charge.

Business Bookings can be made on our website directly through your Business Account. If you need any further help, please contact either your Account Manager or businessmembership@travelodge.co.uk.

All of our bookings are pre-paid at the time of booking unless otherwise stated on our website.

We calculate our room rates based on the following factors:

• Demand for location.
• Occupancy levels.
• The time frame between booking and arrival.

This means our room rates can go up or down as these factors change.

A Flexible booking is a refundable rate. If the booking is cancelled before 12pm (noon) on the date of arrival, a full refund will be provided including the room cost and any extras, but not including any WiFi or any booking fee if applicable.

A Saver booking is a non-refundable rate and therefore if cancelled at any point no credit or refund will be provided for your reservation.

After choosing your hotel and date of stay, you will be asked to select the number of guests. You will then see a tick box with the wheelchair icon next to it. Please tick this box to choose an accessible room.

You will then proceed to the extras page.

You can add your Blue Light discount code on the basket page. You can access the basket page by clicking the “View basket” link in your booking summary or by clicking the basket icon at the top of the website on any other page.

To redeem your blue light discount, all bookings must be made 7 days before the first date of your stay and for stays of no more than 3 nights.

For all other current terms please visit the website here.

You do not need to add your infant to your booking if they are under 2 years old. If you would like a cot, please contact the hotel directly to arrange this.

Contact details for each hotel can be found at the top of the individual web pages using the link found here.

All customers booking must be over 18 years old. We are unable to accommodate anyone under 18 unless there is also an adult in their room.

To extend your booking we would advise creating a separate reservation for the additional night(s) you require.

You can do this by booking in the usual way for the additional nights. This will give you a separate booking confirmation number.

When you arrive at the hotel, if you quote both of your confirmation numbers to our reception team, they will usually be able to allocate you the same room for the duration of your stay.

You are able to shorten your stay, bookings can be changed up until midday on the arrival date.

Flexible rate bookings

You can either change your booking online using this link: Manage your bookings or you can call Central Reservations on 08719 848484 (calls cost 13p per minute plus your phone company’s access charge).

We will refund you the difference if the value of the new booking is lower than that of the previous booking.

Saver rate bookings

You can either change your booking online using this link: Manage your bookings or you can call Central Reservations on 08719 848484 (calls cost 13p per minute plus your phone company’s access charge.

All amendments are subject to a £10.00 amendment fee. If the value of the new booking is cheaper than that of the previous booking we will not refund the difference.

Saver rate bookings

Yes – you can change your date of arrival before 12pm (noon) subject to availability and a change fee of £10.00 per booking. You are only able to amend the date of stay and room type. You will not be able to change the hotel location.

Flexible rate bookings

Yes – you can change your date of arrival before 12pm (noon) subject to availability.

We cannot change a guest’s name once a booking has been finalised.

We cannot change a guest’s email address once a booking has been finalised.

Unfortunately, once a booking has been finalised, the location of your booking cannot be changed.

For flexible rate bookings, you can cancel your booking and gain a refund. You can then rebook for the new hotel. Please bear in mind room rates may vary for different hotels so please check this first before making any changes to your reservation.

With third-party bookings, all changes and cancellations must go through the third party. They will be able to explain their terms and conditions.

Please follow this link: Manage your bookings and input your confirmation number and surname/hotel name. This will then show the available extras at the top of the screen which you can add to your booking.

We offer 30 minutes of free WiFi per day in our hotels. If you would like more WiFi access, prices are shown on our website:

• 24 hours: £3.00
• 48 hours: £6.00
• 72 hours: £9.00
• 1 week: £12.00
• 2 week: £20.00
• 1 month: £35.00

When you buy WiFi, you will receive a voucher code. Each voucher code can be used on up to two devices. If you don’t activate the code, it is valid in any of our UK hotels for 12 months from the date it was issued.

For guests at our Travelodge St. Albans StaySmart hotel, WiFi is free during your stay. To find out more about self service hotel please click here.

At selected hotels, we offer a pre-paid early check-in service from 12 noon. Please kindly note this is subject to availability at a £15 cost.

At selected hotels, we offer a prepaid late check-out service up to 2pm. Please kindly note this is subject to availability at a £15 cost.

At hotels with a Bar Café, we offer an unlimited hot breakfast and a lighter breakfast selection. For every full-paying adult, children under 15 years old get breakfast for £1 each. Prices may vary by hotel.

Hotels without a Bar Café offer a Breakfast To Go box for £5.95 per person. This box includes our breakfast favourites – cornflakes, milk, juice, a pain au chocolat and an oaty flapjack. All our packaging, including spoons, napkins and bowls, are recyclable and made from renewable materials.

You can find our allergen chart here: Travelodge | Allergen information

Prices and availability vary by hotel. Please check the hotel to see if there is a Bar Café using the link found here.

For hotels with a Bar Café, our dinner meal deals include a range of delicious mains with a side or dessert.

Your little ones can also choose a starter, main and dessert plus a drink, from our children’s menu.

You can find our allergen chart here: Travelodge | Allergen information

All of the rooms in our hotels are pet-friendly, for all domesticated animals. We do charge a £20 fee per pet, per booking, with a maximum of 2 pets per room. All rooms are deep cleaned after every pet visit.

This charge does not include guide/service dogs. If you require this service, please contact the hotel before you arrive. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

Pets should not be left in the rooms unattended at any time. We do allow pets in certain areas of our hotel, but not in our Bar Café.

If you wish to contact the hotel directly, contact details for each hotel can be found at the top of the individual web pages using the link found here.

*Calls to our hotels cost 13p per minute plus your phone company’s access charge.

If you are unable to call, please contact our Customer Service team by completing the Contact Us form which can be found at the bottom of the page.

Parking varies by hotel, please refer to the ‘Parking’ section on the specific hotel web page.

For more information regarding this, please contact the hotel directly. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

Most of our hotels have a drop-off point and level access to the reception and all public areas. In our other hotels, we have added ramps or platform lifts.

All of our hotels have a door entry buzzer system at the main entrance, which allows guests to request a member of the Travelodge team to the front door. However, please check the hotel pages or contact the hotel directly for further assistance. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

On each hotel page, if air conditioning is available this will be shown with a snowflake icon.

This icon is found under the hotel name, as well as on the picture of the hotel.

For further information, please contact the hotel directly. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

Smoking or vaping is not permitted in any Travelodge hotel other than in designated smoking areas outside the hotel. These will be signposted.

Some of our hotels do not have lifts.

If you have any questions about accessibility, please check the ‘Useful Information’ section on the hotel page or contact the hotel before your stay.

Our check-in time is from 3pm onwards but our receptions are open 24 hours a day so you can check in anytime. If you’ll be arriving after midnight on your arrival date please let the hotel know beforehand.

Unfortunately, our hotels do not have luggage facilities, due to security reasons.

If you have any specific requests please contact the hotel directly. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

Contains: 1 single bed

Number of people per room:

• 1 adult only

Contains: 1 king size bed

Number of people per room:

• 2 adults
• 2 adults and 1 baby in a cot (cots are available at some hotels, depending on availability and space in the room).
• 1 adult and 1 child (under 16).

Contains: 2 single beds

Number of people per room:

• 2 adults
• 2 adults and 1 baby in a cot (cots are available at some hotels, depending on availability and space in the room).

Contains: 1 king size bed and 1-2 pull-out beds

Number of people per room:

• 2 adults
• 2 adults and 1 child (under 16)
• 2 adults and 1 child (under 16) and 1 baby in a cot
• 1 adult, 2 children (under 16) and 1 baby in a cot

Contains:  1 king size bed and 1-2 pull-out beds

Number of people per room:

• 2 adults, 2 children (under 16) and 1 baby in a cot, or
• 3 adults and 1 child or 1 baby in a cot (cots are available at some hotels, depending on availability), or
• 2 adults and 2 babies in cots, or
• 1 adult and 1 child (under 16), depending on availability

Contains: 1 double Zip & Link bed or 2 single beds

Number of people per room:

• 2 adults
• 2 adults and 1 baby in a cot (cots are available at some hotels, dependent on availability and space in the room).
• 1 adult and 1 child (under 16).

We also offer SuperRooms™ in these room types:

• SuperRoom™
• Family SuperRoom™
• Accessible SuperRoom™

Some benefits of our SuperRooms™ include:

• Lavazza A Modo Mio capsule coffee machine and tea-making facilities
• Bedside reading lights
• Hairdryer, iron and ironing Board
• Blackout curtains
• Comfortable armchair
• 32” TV with Freeview
• A choice of soft or firm hypoallergenic pillows
• Room on the quietest floor

If you require an extra bed for a family member or carer please contact our Customer Service team by completing the Contact Us form which can be found at the bottom of the page.

Our hotels offer different bedding options throughout the year.

In the summer, we do not have the duvet on the bed, we only place a top sheet. The duvet is still available for the guests in the room if they wish to use it.

In the winter, the duvet is placed on the bed, with extra blankets available upon request at our reception desk.

We do not provide hairdryers and irons in our standard rooms. These can be requested from reception and are available on a first-come, first-served basis.

If you have booked our SuperRooms™, these are provided in the room.

We do provide tea and coffee-making facilities in all of our rooms. These are replenished during our top-up service. If you require more, please ask at reception.

We do not have telephones in our rooms. All key cards provided have a contact number for the reception team should you need to get in touch with them.

All of our reception desks have a key drop-off point for you to use on your departure to ensure you have a quick check-out.

To view our allergen charts for our breakfast, dinner and bar menu, please follow the link: Travelodge Allergen Information

Please put out the “top up” door hanger if you would like our housekeeping team to refresh your towels, tea and coffee. You will find the hanger in your room.

If you are staying more than six nights, your room will be cleaned automatically on the seventh day of your stay. If you do not wish to have your room cleaned at all during your stay, please place the Do Not Disturb door hanger outside your room.

Our hotels do not have interconnecting rooms.

To be located near to your family/friends during your stay we advise you to contact the hotel team directly for them to allocate the rooms near to each other.  This is subject to availability. Contact details for each hotel can be found at the top of the individual web pages using the link found here.

If you have left something in the room following your stay with us, please contact the hotel directly to see if they have found it for you. Contact details for each hotel can be found at the top of the individual web pages using the link found here.