Terms & conditions

Travelodge Hotels Terms

The terms below apply to your Booking if you are a consumer and book from 5th January 2009.

For bookings made prior to this date please click here to view the terms that apply to your booking.

When you make a Booking on our website, you will be asked to click "I accept" and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.
Please click here to download this as a PDF file.

  1. Our Contract

    1. If you are a consumer (i.e. not dealing as a business with us), Travelodge (we/us) sells all rooms and extras (see Section 2.7) to you subject to these terms.
    2. A contract is formed between you and Travelodge when we issue you with a confirmation number for your room and extras (if applicable) (Booking). No booking shall be binding on Travelodge until we issue you with a confirmation number.

  2. Your Booking

    1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Travelodge will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future.
    2. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
    3. You can only make a booking if you are 16 years old or over. If you arrive at the hotel and are under 16 years of age you will not be permitted to stay alone.
    4. Saver and Sale rates are only available on our website www.travelodge.co.uk
    5. You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
    6. If you book ten or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking, the following additional terms also apply to you:
      • You must be registered with a "My Travelodge" account.
      • If you book 28 days or less before the scheduled date of arrival, you must pay in full when you make the booking.
      • If you book more than 28 days before the scheduled date of arrival, you must pay a 10% deposit when you make the booking. You must settle any balance at least 28 days before the scheduled date of arrival. We may cancel your booking if you do not make any payment when it is due and we will not refund the deposit.
      (see Section 8 for special terms regarding amending and cancelling Group Bookings)
    7. We offer certain extras when you make your booking, for more details on extras click here. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

  3. Rates and Payment

    1. The rate for each room is as published on our website at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking.
    2. All payments are due in full at the time of booking unless otherwise advised by Travelodge. If you pay by a payment card then we will charge a booking fee. We will not refund the booking fee if you cancel the booking. For details on the booking fee click here.
    3. You must be able to show photo identification such as a passport or driver's licence or a valid credit or debit card if you are paying by cash for a walk-in booking at a Travelodge hotel.

  4. Check-in and check-out

    1. You can check-in from 3pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by buying an early check-in extra at the time of booking or directly at the hotel. These services are subject to availability.
    2. You must check-out before midday on the scheduled date of departure. If you wish to check-out later then you can do so by buying a late check-out extra at the time of booking. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the flexible rate at that time, for one night's stay for the applicable room(s).

      For more details on Early In / Late Out click here.

  5. Rooms

    1. Maximum occupancy for rooms is:

      • Family Rooms:
        Maximum number of occupants is 4 (including babies & children), in the following combinations:
        2 adults, 2 children (under 16)
        3 adults, 1 child or 1 baby in a cot (cots are available at some Hotels, depending on availability)
        2 adults, 2 babies in cots (dependant on space available in the room)
        You should speak directly to the Hotel to confirm availability of cots and room size

      • Double Rooms:
        2 adults
        2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room
        You should speak directly to the Hotel to confirm availability of cots and room size

      • Twin Rooms:
        2 adults
        2 adults and 1 baby in a cot (cots are available at some Hotels, depending on availability) dependant on space available in the room
        You should speak directly to the Hotel to confirm availability of cots and room size

      • Single Rooms:
        1 adult only

    2. You may bring up to 2 pets per room to some of our hotels. We will charge you at check-in the pet fee for each animal. For more details on our pets policy click here
    3. You will not leave children and/or pets unattended in any rooms or public areas at any times.
    4. You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your Booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your Booking. We will send you (at the address on the Booking) a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
    5. We provide wheelchair accessible and limited mobility rooms, subject to availability. You must specify this requirement at the time of Booking.

  6. Cancellation

    1. For flexible room rates only, you may cancel a Booking and we will refund you if you notify us before midday on your scheduled date of arrival.
    2. For flexible room rates only, if you have a Booking for more than 1 night you may cancel or shorten your booking after the scheduled date of arrival and we will refund you for any remaining nights. We will not pay a refund for any night for which notification is received after midday. Notification must be made directly with the Hotel you are staying at, prior to noon of the day(s) you wish to cancel.
    3. We will not give a refund on a saver or sale room rate booking and/or extras purchased with the booking.
    4. We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10 days. We will refund you the money you have paid (including for any extras except WIFI or SMS confirmation text extras). For details on cancellation click here.
    5. For terms and conditions on cancellation insurance click here.

  7. Changing your Booking

    1. With any flexible room rate booking, subject to availability, you may change the length of stay, the room type and/or the scheduled date of arrival. You must notify us before midday on your scheduled date of arrival of any changes and you will pay for any additional nights.
    2. With any saver room rate Booking (or sale rate), subject to availability and conditions(the room must be the same rate at the same Hotel), you may change the scheduled date of arrival and/or the room type. You will pay the change fee for each change made. It is not possible to upgrade your room type or room rate. For details on the change fee click here.
    3. With any saver or sale room rate Booking, you may increase the length of stay, subject to availability and payment for any additional nights at rate applicable at the time the amendment was made.

  8. Amending and Canceling Group Bookings

    1. If you cancel your Group Booking or reduce the number of nights or the number of rooms required, we will not refund any money you have paid to us (including any deposit).
    2. Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.
    3. For details on cancellation insurance click here.

  9. Relocation

    1. Travelodge operates a relocation policy (for more details on relocation policy click here). If a room is unavailable on arrival (except due to an event beyond our reasonable control, (see section 11.2)) then, we will either:
      • provide a room in another Travelodge hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges and provide you with breakfast at no additional charge; OR
      • at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras.

  10. eVouchers

    1. Travelodge operates an eVoucher scheme (please click for more information). We may give you eVouchers in certain circumstances. We will credit eVouchers to your My Travelodge account. You can use an eVoucher for Bookings, extras and amendments and cancellation insurance (but not for any other services provided by third parties).
    2. eVouchers have a customer-specific code and can only be used by the person to whom it was issued and are not transferable. eVouchers remain the property of Travelodge at all times. We may cancel any eVouchers that are used in breach of these terms, for example we may cancel if you sell it to a third party, sell (or attempt to sell) it on an internet message board, bargains website or other internet exchange or auction site. We will not reimburse eVouchers for cash.
    3. An eVoucher is valid for 6 months from the date of issue. When it expires, we will delete it from your My Travelodge account unless you have accrued further eVouchers within this 6 month period then the date of expiry of all your eVouchers will be the expiry date of the last eVoucher issued by us.
    4. We may cancel or change the eVouchers scheme at any time. In which case we will notify you via the contact information you have given us when you made your Booking (or as updated on your My Travelodge account). We will give you a reasonable amount of time to use any eVouchers if we plan to cancel the eVoucher scheme.
    5. If you do not have a My Travelodge account, we will use the information (including personal data) you provided us with at the time of booking to create a My Travelodge account for you and credit your eVouchers to your My Travelodge account. (Please see our privacy policy) for more information on personal data, how we use it and how we protect it). We will then send you details of your new My Travelodge account and how to use it in a letter. We will send you details of your password in a separate letter. By accepting these terms, you consent to us using your personal data to create a My Travelodge account.
    6. If you cancel a booking made using e-Vouchers and are entitled to a refund, we will refund by issuing e-Vouchers.
    7. Our liability in respect of eVouchers is set out in Section 11.3, save that our total liability will be no greater than twice the nominal value of the eVouchers used in the booking instead of the amount paid for your booking.

  11. General

    1. Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.

      For more information on your statutory rights see www.consumerdirect.gov.uk or call 08454040506
    2. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
    3. Our Liability: Our total liability for any loss shall not exceed twice the total sum we charge you for the booking. We shall not be liable for any losses that were not caused by any breach of contract or statutory duty or negligence on the part of Travelodge and we shall not be liable for any losses that were not reasonably foreseeable to both parties when the contract was formed.
      Nothing in these terms shall exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or attempt to) exclude or limit.
    4. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
    5. Law: These terms are governed by the laws of England and Wales.
    6. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable). You can request a copy of previous terms by emailing customer.services@travelodge.co.uk or calling 08719 84 84 84*.

  12. Car Parking

    1. Car parking is available at many Travelodge hotels. In some locations this is provided by Travelodge and at other locations it is provided by a third party provider. For details on car parks and fees click here.
    2. If the car parking at a hotel is with a third party provider and you decide to use this car parking then you will enter into an agreement with the third party provider. Information on the third party provider is displayed at the car parks and on the pay and display tickets. We strongly advise that you read the third party provider's terms as displayed at the car park before leaving your car. For details on third party providers of car parks click here.

  13. Questions / Complaints

    1. If you have any question or complaint in relation to your Booking or these terms please contact customer.services@travelodge.co.uk and we will respond to you as quickly as we can, normally within 5 working days.

      Travelodge Hotels Ltd., Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire, United Kingdom, OX9 3AT. Company Reg. 769170. VAT number 805367726.

*Calls cost 10 pence per minute from a standard BT landline.
Calls from other networks and mobiles may vary.

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