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Travelodge

Booking Terms & Conditions

[May 2008]

We are delighted that you are considering making a booking with us. Please read the following terms as these will apply to any booking that you make with us.

When you make a booking on our website, you will be asked to click "I accept" and you will not be able to complete your booking if you do not do this. In any case, if you do not agree to be bound by our terms, then please do not continue with your booking.

Please note that words in bold are defined towards the end of these terms in the section titled "Definitions" (please see paragraph 48).

Your booking

  1. You can make your booking online at www.travelodge.co.uk or by phone on 0871 984 8484.
  2. You can only make a booking if you are 18 years old or over.
  3. Your booking will be subject to availability at the time you make it.
  4. Your booking is personal to you and you are responsible for it. When you make your booking, you must not attempt to use any name other than your own.
  5. If you make a booking on someone else's behalf then you must state the correct name of each guest. You need only state the name of one guest per room but, once stated, you cannot change this name later without making a cancellation and rebooking. You are responsible for ensuring that any guest in your booking complies with these terms as if that guest had made the booking.
  6. You must not resell or transfer any booking (in whole or in part) or attempt to do so. We may treat any attempt by you (or any other person acting on your behalf) to do so as a terminable breach of this contract between us and you and, accordingly, we will have the right to terminate your booking and retain any money you have paid to us in relation to that booking. We may also refuse to take any further bookings from you in the future.
  7. If you book ten or more rooms for the same night we may treat this as a group booking (please refer to paragraph 44 below).
  8. You cannot make a booking more than 12 months before your scheduled date of arrival.

Rates and payment

  1. The rate for each room you wish to book will be as published on our website (or, if you make your booking by telephone, as otherwise indicated to you) at the time of your booking.
  2. For Saver rates (including "Sale" rates), you must:
    1. make the booking on our website; and
    2. pay in advance and in full at the time of your booking.
  3. For Flexible rates, you must:
    1. pay in advance and in full at the time of your booking for "pay online"; or
    2. pay when you check-in to the hotel for "pay-on-arrival".
  4. We will provide an invoice to you as follows:
    1. If you make a prepaid booking via our website then we will provide a VAT invoice to you promptly after your booking is completed by email to the email address provided by you.
    2. If you use our automated telephone service you can obtain a VAT invoice by visiting our website up to 60 days after your date of departure.
    3. For pay-on-arrival Flexible rates a VAT invoice can be provided to you after you have paid at check-in.
    4. If you make an amendment to your booking then a new VAT invoice will be issued.
    5. If you purchase Room Cancellation Insurance then our independent commercial partner will provide you with an invoice, which will include IPT (Insurance Premium Tax).

Extras

  1. The rate excludes any extras unless we expressly agree with you otherwise as part of your booking.
  2. In particular, and subject to availability, car parking may be available from us or a third party and may be subject to an additional charge as an extra. You will need to check on the hotel information page.
  3. If you make a cancellation of a particular room and/or booking then refunds may be available for extras - please refer to the general cancellations policy (at paragraphs 26 to 35 below). We will not refund any money you have paid for any extra separately from the rest of your booking.
  4. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra.
  5. If you wish to purchase Room Cancellation Insurance, please read the Room Cancellation Insurance Terms and Conditions. Room Cancellation Insurance is made available by one of our independent commercial partners. If you have any question or complaint in relation to Room Cancellation Insurance please follow the procedure in the Room Cancellation Insurance Terms and Conditions.

Room types

  1. Family rooms are subject to availability. The maximum occupancy for a family room is either:
    1. 2 adults and 2 children (under 16 years of age); or
    2. 3 adults.
  2. Disabled rooms (any room designed to be occupied by a guest who is a wheelchair user travelling independently and any guest with limited mobility) can be provided subject to availability. Please specify if you require a disabled room when booking.
  3. Smoking rooms are no longer available in UK hotels and all public areas in our hotels are designated as non-smoking. Smoking rooms are still available in Eire and Spain. You may choose a smoking room from the list of available rooms when searching for availability in these hotels.
  4. Guests may bring pets at the absolute discretion of the hotel management and subject to an additional charge of £10 per pet per stay (to be paid at check-in). No more than 2 pets are permitted to stay in any room. To qualify, you must advise the hotel after you make your booking.

Check-in / check-out

  1. All guests are required to check-in between 3pm on the scheduled date of arrival and 4am the following day unless you have purchased an early check-in as an extra.
  2. All guests are required to check-out before midday on the scheduled date of departure unless you have purchased a late check-out as an extra.

Late check-in / late check-out

  1. We may treat a late check-in (please see paragraph 22 above) as a cancellation (please see paragraphs 28, 30 and 33 below).
  2. If a customer has not purchased late check-out as an extra and is late checking out (please see paragraph 23 above) we reserve the right to make an additional charge equivalent to the prevailing rate at that time for one night's stay for the applicable room(s).

Cancellations and amendments

  1. You can make a cancellation or an amendment of your booking on https://www.travelodge.co.uk/manage_your_bookings/ or by calling [0871 984 8484] and stating your confirmation number.

    There are different rules which apply to cancellations and amendments for (A) Flexible stays and (B) Saver stays (including at a "Sale" rate). This is reflected in the rate for each of these types of package. Please refer to these different rules below:

(A) Flexible rate:

Cancellations

  1. If you make a cancellation before midday on your scheduled date of arrival then we will refund you the money you have paid (including for any extras) if you contact Customer Services to request a refund within 30 days of the date of your cancellation. Refunds will be made either (at our choice) to the card used for payment or by cheque within 7 working days of our receiving your request.
  2. If you make a cancellation at or after midday on your scheduled date of arrival then:
    1. for "pay online", we will not refund you the money you have paid (including for any extras) for the first night of your booking but we will refund you for any remaining night(s) (including for any extras) if you follow the procedure in paragraph 27 above.
    2. for "pay-on-arrival", we will take payment for the first night of the booking (including for any extras) using the payment details you provided when you made your booking.

Early departures

  1. Any guest who wishes to shorten their stay by leaving early from a multi-night stay must check-out of the room by midday and must also advise the hotel's reception or duty manager. We will refund the money you have paid (including for any extras) for the remaining night(s) of the booking either (at our choice) to the card used for payment or by cheque within 7 working days. If the room is vacated after midday then we reserve the right to charge you for that night (including for any extras).

Late arrivals

  1. If a guest does not check-in before 4am of the first night of their stay (that is, 4am in the morning of the date which is immediately after the scheduled date of arrival) then we will make an automatic cancellation of the applicable room booking(s). This means that:
    1. for a multi-night stay, the remaining nights of the applicable room booking will be subject to an automatic cancellation;
    2. following such a cancellation, if the guest(s) still wishes to stay in the hotel then, subject to room availability, you (or they) will have to pay for the room(s) at the prevailing rate at the time of check-in;
    3. where you have prepaid, please refer to the rule at paragraph 28(a) above;
    4. where you pay-on-arrival, please refer to the rule at paragraph 28(b) above.

Amendments

  1. If you wish to make an amendment:
    1. by increasing the length of stay, by adding any additional night(s) to any booking after the dates of the original booking then you may do so at the rate for the room at the time you make the amendment and subject to availability;
    2. by reducing the length of stay by removing nights from the end of the original booking then you may do so before midday on your scheduled date of arrival (or subject to the rules and timescales set out in paragraphs 27 and 28 in relation to cancellations);
    3. by changing the room type in the original booking, then you may do so without any additional charge and subject to availability; and/or
    4. by changing the scheduled date of arrival in the original booking (by moving the booking forwards or backwards but keeping the same length of stay and the same hotel) then you may only do so before midday on your scheduled date of arrival (or otherwise subject to the rules and timescales set out in paragraphs 27 and 28 in relation to cancellations) and subject to availability.

(B) Saver rate (including "Sale" rates):

Cancellations

  1. If you make a cancellation then we will not refund you any money you have paid (including for any extras). If you do wish to make a cancellation to your booking we would be grateful if you would inform us using https://www.travelodge.co.uk/manage_your_bookings/ as soon as possible however we will not refund you any money you have paid (including for any extras).

Late arrivals

  1. If a guest does not check-in before 4am of the first night of their stay (that is, 4am in the morning of the date which is immediately after the scheduled date of arrival) then we will make an automatic cancellation of the applicable room booking for the entire duration of that guest's stay. We will not refund you any money you have paid (including for any extras).

Early Departures

  1. If any guest wishes to shorten their stay by leaving early from a multi-night stay, they should advise the hotel's reception. We will not refund any money you have paid (including for any extras) applicable to that room booking for any remaining nights of that booking.

Amendments

  1. If you wish to make an amendment:
    1. by increasing the length of stay by adding any additional night(s) to the booking after the dates of the original booking then you may do so at the rate for the room at the time you make the amendment and subject to availability;
    2. by reducing the length of stay by removing nights from the end of the original booking then you may do so but you will not get a refund of the money you have paid (including for any extras applying to the removed nights);
    3. by changing the room type in the original booking then you may only do so if you pay the booking amendment fee as detailed below and subject to availability; and/or
    4. by changing the scheduled date of arrival in the original booking (by moving the booking forwards or backwards but keeping the same length of stay and the same hotel) then you may only do so if you pay the booking amendment fee as detailed below and subject to availability.

    The booking amendment fee is an extra and is payable at the time of making an amendment. It is charged per room and you may make more than one amendment at the same time. You will be charged at the price set out on our website at the time the amendment is made. Amendments must be made in advance of the stay - how far in advance will vary depending on the applicable rate of the room which is relevant to the amendment (please refer to our website for more details).

Outbookings

  1. We operate an outbookings policy (please see the "What is Outbooking?" question in the General Help section of "Travelodge Help" on our website for further information). In the event that a room is unavailable on arrival to any guest as a result of our outbookings policy then we will either:
    1. arrange alternative Travelodge accommodation for any guest who we are unable to accommodate (including, if required, the reasonable cost of transport to that alternative hotel accommodation and/or any applicable car park charges) together with, at no additional charge, breakfast(s) for each guest who we are unable to accommodate;

      OR (at your request or if in our reasonable opinion there is no suitable alternative hotel accommodation available)
    2. make a cancellation and refund you the money you have paid for the unavailable room(s) including related extras

    We will not issue an eVoucher if we are unable to provide a room due to any event beyond our reasonable control (please see paragraph 43 below).

Our contract

  1. The contract between us and you is made under the following steps:
    1. You make a booking on our website or by telephone.
    2. You give your payment details and we will process the payment during the booking process.
    3. If payment processing is successful, we will accept your order and complete your booking by giving you the confirmation number (either on our website or by telephone, as the case may be). At this point, there will be a binding contract between us and you.
    4. If you have provided an email address, we will send an acknowledgement of your booking to that email address.
    5. If you have not provided an email address, you may still check your booking details using the "My Travelodge" section of our website or by looking at the "Modify or Cancel" sections of our website.

Our liability

  1. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with these terms for:
    1. any economic losses (including without limitation loss of revenues, profits, contracts, business, opportunity or anticipated savings); or
    2. any loss of goodwill or reputation; or
    3. any special or indirect losses suffered which arises out of or in connection with your booking.
  2. Our total liability for any loss shall not exceed twice the total sums we charge you for the booking.
  3. If you (or any other guest) suffer or are likely to suffer as a result of any breach and/or negligence by us, you must do everything reasonable to keep your (or their) losses to a minimum.
  4. Nothing in these terms shall affect your and/or any other guest's statutory rights and, in particular, nothing in these terms excludes or limits our liability:
    1. for any death or personal injury caused by our negligence; or
    2. for any matter which it would be illegal for us to exclude or attempt to exclude our liability; or
    3. for any fraud or fraudulent misrepresentation.

Your liability

  1. We reserve the right to claim from you for any loss, damage and/or injury sustained by us, our employees, representatives, contractors and/or agents due to any malicious, wilful or negligent damage caused by you and/or any other guest.

Events beyond our reasonable control

  1. You acknowledge that we may not be able to provide one or more rooms and/or all or certain of our products and/or services due to any adverse event which happens which is beyond our reasonable control. As such, we shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your booking, arising from:
    1. acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster;
    2. fire, explosion or accidental damage;
    3. extreme adverse weather conditions;
    4. collapse of building structures, failure of plant machinery, machinery, computers or vehicles;
    5. interruption or failure of utility service, including but not limited to electric power, gas or water; and/or
    6. any other act, event, omission or accident which is beyond our reasonable control.

Group bookings

  1. If you make a group booking, the following terms and conditions also apply to you:
    1. you must be registered with a "My Travelodge" account on our website and you must log on as such before making your booking;
    2. if you book more than 28 days before the scheduled date of arrival, you must pay a 10% deposit at the time of booking and you must settle the balance at least 28 days prior to the scheduled date of arrival unless you have paid the balance in full at the time of booking;
    3. if you book 28 days or less before the scheduled date of arrival, you must pay in full at the time of booking;
    4. we may make a cancellation to your booking if you do not make any payment when it is due but, before making a cancellation to your booking, we will endeavour to send you an email or contact you by telephone or letter giving you a final chance to pay in full within 24 hours;
    5. we will not refund any money you have paid to us (including any deposit or any extra) if:
      1. we make a cancellation to the booking because you have not made a payment when it is due or are otherwise in breach of these terms; or
      2. you make a cancellation of your group booking or of any an individual room within your group booking; or
      3. you make any amendment to your group booking including in relation to any individual room within your group booking except that you may:
        • increase the length of stay by adding any additional night(s) to any group booking (after the dates of the original group booking) at the rate for the room at the time you make the amendment and subject to availability; and/or
        • change the scheduled date of arrival for the original group booking by moving the group booking forwards or backwards but keeping the same length of stay and the same hotel by using the "modify dates" function on "My Travelodge" subject to availability and without paying the booking amendment fee; or
      4. in relation to the rooms booked for certain guests, if those guests do not check-in before 4am on the first night of their stay (that is 4am in the morning of the date which is immediately after the scheduled date of arrival) and/or if any guest wishes to shorten their stay by leaving early from a multi-night stay.

eVouchers

  1. We issue eVouchers to you in relation to an outbooking (see paragraph 36) or a customer service matter. We will credit eVouchers to your MyTravelodge account. An eVoucher can be used by you for bookings, extras and amendments (but not for any services provided by third parties except Room Cancellation Insurance) . The following terms apply to the use of eVouchers:
    1. An eVoucher is valid for 6 months from the date of issue. After 6 months it will expire and be deleted from your MyTravelodge account unless you have accrued further eVouchers within this 6 month period then the date of expiry of all your eVouchers will be the expiry date of the last eVoucher issued by us.
    2. eVouchers have a customer-specific code and can only be used by the person to which it was issued and are not transferable. eVouchers remain the property of Travelodge at all times. We reserve the right to cancel any eVouchers that are used improperly including but not limited to; sales to a third party, distribution, sales or attempts to sell on internet message boards, bargains website or other internet exchange or auction sites.
    3. We will not reimburse eVouchers for cash.
    4. Our liability in respect of eVouchers is set out in paragraphs 38 to 41, save that in the event that in respect of paragraph 39, our total liability will be no greater than twice the nominal value of the eVouchers used in the booking instead of the amount paid for your booking.
    5. We reserve the right to cancel or change the eVouchers scheme at any time. In which case we will notify you via the contact information you have given us when you made your booking (or as updated on your MyTravelodge account). We will give you a reasonable amount of time to use any eVouchers if we plan to cancel the eVoucher scheme.

How to use an eVoucher on Travelodge's beta website www2.travelodge.co.uk. (Travelodge's website www.travelodge.co.uk does not support the use of eVouchers).

  1. eVouchers can be:
    1. used for bookings, extras and amendments made online at www2.travelodge.co.uk or by calling Customer Services on 01844 358883.
    2. used across any available rates (such as Flexible, Saver, Sale).
    3. used for any hotel (but can not be redeemed at a hotel for any purpose).
    4. used in part payment along with another payment method.
  2. You can check your eVoucher credit balance on your MyTravelodge account or call 01844 358883 and any eVoucher credit balance that you have will be displayed at the beginning of the booking process. To use eVouchers for a booking, you will need to check the eVoucher tick box when you complete the payment process. If you use eVouchers then we will use eVouchers first then if necessary any balance will be paid in cash.
  3. If you want to make changes to a booking made with eVouchers then the rules applicable to that particular rate (Flexible, Saver, Sale) will apply. Where a full refund is applicable, we will refund in the same proportion as the original booking. Where a part refund is applicable, first we will refund to the payment method you used to the total value of the payment if applicable then if there is any additional amount due on the refund we will credit your MyTravelodge account.
  4. If you do not have a MyTravelodge account, we will use the information (including personal data) you provided us with at the time of booking to create you a MyTravelodge account and credit your eVouchers to your MyTravelodge account. (Please see our privacy policy for more information on personal data, how we use it and how we protect it). We will then send you details of your new MyTravelodge account and how to use it in a letter. We will send you details of your password in a separate letter. Agreement by you to these terms and conditions is consent by you for us to use your personal data to create a MyTravelodge account.

General terms

  1. No waiver by us shall be construed as a waiver of any right of ours or any succeeding breach of any provision of these terms.
  2. The Contracts (Rights of Third Parties) Act 1999 does not apply to these terms.
  3. These terms are governed by English law, and you and we agree that disputes can only be dealt with in the English Courts. English is the only language offered for the conclusion of the contract. [If you are a habitual resident of any other country then there may be certain national mandatory rules which also apply to you.]

Definitions

  1. When used in these terms the words set out below shall have the following meanings:
    1. amendment means if you make a change to your booking after you have completed it
    2. booking means any room reservation you make which is accepted by us
    3. cancellation means if you cancel any booking for any reason or if we cancel any booking where we are entitled to so under these terms
    4. check-in means, for each room, when a guest collects their room key card from reception on arriving at the hotel
    5. check-out means, for each room, when a guest deposits their room key card at reception on departing the hotel
    6. extra means any other product or service associated with your booking or stay, including but not limited to Room Cancellation Insurance, food (such as a breakfast), drink, car parking and early check-in and late check-out products and in each case (apart from Room Cancellation Insurance) includes VAT as set out in paragraph 12 above
    7. Flexible means the package advertised as such and with the features and rate(s) set out on the website at the time of your booking
    8. group booking means any booking by you of ten or more rooms even if the rooms booked are for different hotels or the bookings are made at different times
    9. guest means any person who resides at one of our hotels as part of your booking, including you
    10. multi-night stay means a booking of more than one night
    11. rate means the published price applicable for a particular hotel room or package and includes VAT as set out in paragraph 12 above but (unless otherwise stated on the website in relation to the particular hotel or booking) does not include extras
    12. Room Cancellation Insurance means the insurance product made available by a third party covering the risk of your not being able to use your booking as prescribed the terms and conditions of that insurance product and includes IPT as set out in paragraph 12 above
    13. room type means [twin, double, family, disabled]
    14. Saver means the package advertised as such and with the features and rate(s) set out on the website at the time of your booking. Note that a "Sale" rate is a special type of Saver rate.
    15. single-night stay means a booking of only one night
    16. these terms means these terms and conditions together with the terms of use for our website, our privacy policy, any specific terms in relation to a particular package which we may publish on our website for example the relevant rate and/or extra and any other condition in relation to your booking which we may reasonably bring to your attention (for example any hotel-specific conditions)
    17. website means the site located at www.travelodge.co.uk or any subsequent address(es) which may replace it
    18. we/us/our means Travelodge Hotels Limited
    19. you/your means the person who makes the booking

Details of changes to these terms

  1. From time to time we will need to change these terms and to change or replace or introduce new rates and extras.
  2. We will not make a change to the rate applicable to your booking after you have completed your booking (unless, subject to paragraphs 26 to 35 above, you make an amendment). We do reserve the right to correct any manifest pricing errors on our website from time to time, however.
  3. If you continue with your booking following any change we shall take this to mean that you accept the change. You are responsible for checking whether these terms have been changed.

Questions / complaints

  1. If you have any question or complaint in relation to your booking or these terms please contact customer.services@travelodge.co.uk and we will respond to you as quickly as we can.

Travelodge Hotels Ltd., Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire, United Kingdom, OX9 3AT. Company Reg. 769170. VAT number 805367726